EuroRC is a Finnish hobby shop, Located in Tervakoski, Finland. Our main focus is on radio controlled cars and accessories. We also have a large range of tools and accessories. We are serving customers in all segments. Most of our products are for the racers and products intended for more serious driving in the yard or back country. We do also have a large range of Ready To Run (RTR) products that will get you into the hobby easy and fast.
We offer our customers good prices and fast deliveries. We always keep enough products in stock and shipments are handled by our dedicated warehouse staff. If a product is listed in stock, it is in our warehouse and ready to be shipped. We ship the same day if you order before 15.00 (EET)
Our customers come from all around the World, which we serve in pride. We are well known for our legendary support. Just email us at email@example.com and see for yourself. We make sure you get the right product for the right price for your needs. We believe that the added customer support combined with competitive prices and shipping is what our customers are looking for and will save them money in the long run when they buy good quality products that are right for their application.
Our large inventory is growing rapidly and we are adding hundreds of products each month. However we make sure we only sell the best products that meet the expectations of today’s demanding customers. We have our own race team with over 30 racers who test and try out the products before we place them in the shop. This allows us to know our products well and only have quality products in the shop.
It is rare that we get any returns, but when such a rare event occurs we of course handle the situation in a professional manner and make sure we have a long customer relationship ahead of us even after the return. Yes, we do answer your emails if you have a problem :) we usually sort it out very quickly.
We have our own warehouse and its located near the airport in Vantaa which is a suburb to Helsinki. It is a place with great logistics combined with our dedicated personnel. This allows us to have your shipment moving the same day you order.
We have built our business on the following principles:
You are in good hands, you can safely shop with us knowing that you will be having a blast with your new products.
All products listed as “in stock” are in our warehouse and ready to be shipped within the next day. Exceptions to this are pre-orders and possible, but unlikely, errors in stock numbers. All products include the Finnish VAT (24 %). Prices are subject to change without prior notice.
We are answering emails everyday from the morning to the late evening, no matter if its Sunday or Christmas eve. We work in the EET time zone which is +2h from GMT. During the day our customer service is usually really fast and in the evening we are little slower due we have less people to answer questions. Easier things are usually handled within the hour and shipping related things we try to handle during the day so they can be shipped out the same day. Our goal is to answer all emails within 24h no matter how difficult the question is. The fastest way to get customer service is always to send us a email. Please include relevant pictures and a structured email with proper sentences so we can answer you faster. Take your time and read trough your email once before you send it to us.
We ship to Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania,Slovakia, Slovenia, Spain, Sweden and United Kingdom, Norway, Turkey, Switzerland). And many other countries, just go to the checkout and see if you can checkout. If not just let us know and we will quote you a price as we are able to ship to any country in the world.
We accept Paypal, credit card payments, BitCoin and IBAN/BIC (SEPA) bank transfers.
All payments are made in Euros. You can however browse the shop in other currency but the price then is not final. You will see the final Euro price in your shopping basket when paying for the product. The price is shown in “5. Send Order” part of the checkout form.
Our shop automaticly includes or excludes VAT 24% from the prices by the destination country. You can change the destination from top of the homepage and Checkout pages before you order.
An international GLS parcel is delivered to neighbouring states of Finland like Sweden or the Baltic countries in a standard delivery time of 24 to 72 hours. To more distant European countries the international parcel dispatch takes between three and six working days, to remote areas up to eight days. Rough estimate is 1 week from order to delivery.
• DHL Express and UPS Express are our fastest delivery options. Both options are option are delivered almost all over EU in 1-2 days.
• Depending what kind of products you want to order shop will inform if these options are available.
• Both Options are also Door To Door Sevices so courier will deliver the parcel to your door.
When checking out your order you can see a more precise estimate of each shipping option to your country.
We accept returns of new, unused merchandise within 14 days from the delivery. Please contact us at firstname.lastname@example.org to receive return information. The customer is responsible for any return costs unless otherwise agreed to with our customer service. We try to return the money with the same payment method that was used to pay for the order, if its not possible we make a wiretransfer. You can also request a gift card if you are making a new order to speed up the process.
We also accept returns after 14 days upto 50days, but we refund them with a giftcard to our shop so you can replace them with any products we sell. Please contact our customer service for details.
After we receive the merchandise and verify its re-sellable condition, we will refund the money or give you a giftcard. Depending on the item this will take 1-3 days after we have received the item. If there is a delay we will contact you.
In the rare occurence that the shipment has been damaged, please take pictures and send those to our customer service email@example.com immediately and we will make sure we get you sorted and back to enjoying our hobby. Also notify the courier bringing you the shipment that it has been damaged.
If you feel that your product is defective please send us a email and we will let you know what to do next. Most items do not have a warranty as they will break in normal usage. For example if you hit something solid or take a larger tumble. Properly used items should easily last 3-12months and during this period we are able to replace broken items if they have a manufacturing or material fault. We have years of experience with different makes and they all have different warranty policies. We have chosen to work with brands that have a good understanding how to serve their customers and you can be assured that you will get the best customer experience possible with us.
We do not replace or exchange products that are not defective or broken by improper use or have not been maintained. But we do help and teach you how to do all those things, just email us and we will help you out. We are however unable to wrench for you, its part of the hobby so its important that you will learn that part also, we have great tools to sell you so just ask us what you need.
Don’t worry most of our customers feel that they get excellent service when they encounter a problem with the product they have bought.
And remember if you run in to a problem or you feel that there is a problem with arrived products do not hesitate to contact us. We are here to help and we do our best to sort it out as soon as possible.
We ship a lot of orders each day and rarely there are errors. We do however try to minimize the effect on the customer. Please contact us immediately if we have made an error and we will make it right.
Always contact us before returning any product, we can not take responsibility for shipments that are sent without prior notice. Its very important that we can tell you how to mark the parcel so it will be processed in a timely fashion.