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Traxxas: How to use spare parts & exploded view sheets

You broke a part on your Traxxas car, buggy or ruck and you are in need for a replacement? 

Then this easy guide is for you.





Each Traxxas vehicle comes with a comprehensive set of manuals including parts and exploded view sheets but you can also find them online at www.traxxas.com.  Use the website's search engine to source your kit – like the Traxxas Bandit in our case – or just flick through the site's model showroom to find your specific kit.

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Then hit the "Support" button and youwill find a list of useful files including th "Parts List" and "Exploded View" sheets.




Starting with the Exploded View sheets, these will give you an instant view on all parts of your Traxxas model, allowing you to find the correct part(s) you need without even knowing their exact name.





Say you are in need of a replacement front A-arm, look after the "Front Assembly Exploded View", download the fle and you will end up with a nice view of all parts that make up the front end of the buggy. Now look after the front A-arm an you will see its part number right next to it (2531X in our case). With this part number you can now shop your favourite retailer without having to fear ending up with the wrong part.





Pretty much the same applies to working with the spare parts lists. Say you know the exact name of the part you are looking for but you miss the part number, you can identify it by using the spare parts list that is separated by specific build groups such s body, chassis, differential or driveline components. Say you are in need for new front steering blocks you can find them in the "Front Suspension & Steering" section.




The original part number is 3636 but the Spare Parts sheet also lists alternative and option parts and so you can also find the blue, red and green anodised aluminium parts that promise higher durability and cooler looks. Often Traxxas' spare parts list also give additional information about the item such as its colour, specification or other included parts.





With both the part number or part description you can go after the needed part by using our search field that you can find in the header of our Euro RC website.





You can either use the part number, part description or use the "RC Car Parts" section on the eft hand side of the page that is separated by brands and the respective kits and/or model ranges.





When in the respective section you will not only find Traxxs brand parts but also fitting parts of other brands, such as RPM, who offer brilliant products such as their virtually indestructible suspension components such as A-arms, C-hubs and steering knuckles.

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All products listed as “in stock” are in our warehouse and ready to be shipped within the next day. Exceptions to this are pre-orders and possible, but unlikely, errors in stock numbers. All products include the Finnish VAT (24 %). Prices are subject to change without prior notice.

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We are answering emails everyday from the morning to the late evening, no matter if its Sunday or Christmas eve. We work in the EET time zone which is +2h from GMT. During the day our customer service is usually really fast and in the evening we are little slower due we have less people to answer questions. Easier things are usually handled within the hour and shipping related things we try to handle during the day so they can be shipped out the same day. Our goal is to answer all emails within 24h no matter how difficult the question is. The fastest way to get customer service is always to send us a email. Please include relevant pictures and a structured email with proper sentences so we can answer you faster. Take your time and read trough your email once before you send it to us.

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All payments are made in Euros. You can however browse the shop in other currency but the price then is not final. You will see the final Euro price in your shopping basket when paying for the product. The price is shown in “5. Send Order” part of the checkout form.

VAT

Our shop automaticly includes or excludes VAT 24% from the prices by the destination country. You can change the destination from top of the homepage and Checkout pages before you order.

Estimate Shipping times with GLS.

An international GLS parcel is delivered to neighbouring states of Finland like Sweden or the Baltic countries in a standard delivery time of 24 to 72 hours. To more distant European countries the international parcel dispatch takes between three and six working days, to remote areas up to eight days. Rough estimate is 1 week from order to delivery.

Estimated shipping times by the DHL and UPS

DHL Express and UPS Express are our fastest delivery options. Both options are option are delivered almost all over EU in 1-2 days.
• Depending what kind of products you want to order shop will inform if these options are available.
• Both Options are also Door To Door Sevices so courier will deliver the parcel to your door.

When checking out your order you can see a more precise estimate of each shipping option to your country.

Refund policy

We accept returns of new, unused merchandise within 14 days from the delivery. Please contact us at info@eurorc.com to receive return information. The customer is responsible for any return costs unless otherwise agreed to with our customer service. We try to return the money with the same payment method that was used to pay for the order, if its not possible we make a wiretransfer. You can also request a gift card if you are making a new order to speed up the process.

We also accept returns after 14 days upto 50days, but we refund them with a giftcard to our shop so you can replace them with any products we sell. Please contact our customer service for details.

After we receive the merchandise and verify its re-sellable condition, we will refund the money or give you a giftcard. Depending on the item this will take 1-3 days after we have received the item. If there is a delay we will contact you.

Damaged Shipment

In the rare occurence that the shipment has been damaged, please take pictures and send those to our customer service info@eurorc.com immediately and we will make sure we get you sorted and back to enjoying our hobby. Also notify the courier bringing you the shipment that it has been damaged.

Defective parts

If you feel that your product is defective please send us a email and we will let you know what to do next. Most items do not have a warranty as they will break in normal usage. For example if you hit something solid or take a larger tumble. Properly used items should easily last 3-12months and during this period we are able to replace broken items if they have a manufacturing or material fault. We have years of experience with different makes and they all have different warranty policies. We have chosen to work with brands that have a good understanding how to serve their customers and you can be assured that you will get the best customer experience possible with us.

We do not replace or exchange products that are not defective or broken by improper use or have not been maintained. But we do help and teach you how to do all those things, just email us and we will help you out. We are however unable to wrench for you, its part of the hobby so its important that you will learn that part also, we have great tools to sell you so just ask us what you need.

Don’t worry most of our customers feel that they get excellent service when they encounter a problem with the product they have bought.

And remember if you run in to a problem or you feel that there is a problem with arrived products do not hesitate to contact us. We are here to help and we do our best to sort it out as soon as possible.

What happens if EuroRC made a error in the shipment

We ship a lot of orders each day and rarely there are errors. We do however try to minimize the effect on the customer. Please contact us immediately if we have made an error and we will make it right.

Address for returns

Always contact us before returning any product, we can not take responsibility for shipments that are sent without prior notice. Its very important that we can tell you how to mark the parcel so it will be processed in a timely fashion.

EuroRC Oy
Koivuvaarankuja 2
01640 Vantaa
Finland

Info@eurorc.com