Based on reviews.

All Castle products in stock -20% This week only!!

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Shipping to over 180 countries
Online since 2010
100% Satisfaction Guaranteed

Frequently Asked Questions

Pick up from the warehouse?

  • You can pick up your paid orders from our warehouse after you have received "Your order is ready for pick up" email from our store.
  • Pick-up times: Monday - Friday: 10-16

Can I add products to already existing order?

  • It is possible to make changes to existing orders or add another order to the same shipment. If you notice that you have forgotten to order some products, just send us an email or contact us via our chat service (when available) and we will guide you how to proceed.
    Usually new order is made with excluded shipping costs.
  • Note! Adding products to your order may cause delay on shipping.

How can I register to your store?

  • If you are browsing our store with your computer you can find the registeration page on the top of the page.
  • Using our store's mobile site it is a little more complicated. You can find the registeration site easiest by clicking this link.

When my order will be shipped?

  • When you’ve received the email message “your order has been shipped”, it means your order has been collected, packed and it is ready to be picked up by the courier and mailing services. All the orders that have been placed before 3 pm will be collected, packed and shipped on the same day.

Shipping LiPO Batteries in Air Freight. How?

  • Shipping RC batteries has become harder and more superviced in last few years due safety regulations. We have made it now possible to ship LiPO-batteries via Air Freight through DHL. For many this option is just faster way to receive their batteries and for some countries or places Air Freight it is the only delivery option available.
  • Please choose "DHL Express for Lipo batteries" when you need to get your orders including LiPO Batteries delivered via Air Freight. Unfortunately we cannot deliver LiPO-batteries via Air Freight alone as there has to be some electronics included in the same shipment - please read below!
  • Due current policy of DHL and IATA we can send LiPO Batteries in Air Freight only "when the shipment includes electronic components that work with battery included in shipping. Valid electronic components are for example RTR RC car, steering servo or speed controller." This a IATA rule which determines the guide lines who and how airfreight can be handled.
  • If you need any guidance with this issue do not hesitate to contact our customer service and we will help you out!

Where your warehouse is located? Which country are your company from?

  • We are located in Finland, In Tervakoski to be precise 100km from Helsinki.

I live in EU region do I need to pay taxes or customs fees when I make an order?

  • Finland is part of EU so there will not be any extra fees or custom hazzle when shipping inside EU.

Why product prices jump back and forward ?

  • Our store includes and excludes Finnish VAT 24% according the country information. Countries which are in EU has VAT included and countries outside of EU have VAT excluded from the price.
  • If you arrive to our store from search engine, our store's automation may inform your country information wrong and show wrong prices. So please check your country info from the checkout.

Can I return some of the products?

  • Yes we accept product returns. Always contact our customer service [email protected] when you want to return products. There are no free postage when it comes to product returns. Only warranty products have free postages.

Are RC Cars waterproof?

  • Waterproof models are clearly marked in our store.
  • It is good to keep in mind that even that your kit is waterproof it does not mean that you do not have to service your car after driving in wet condition. It is also good to note that electric and water is a bad combination, Always. We do not recommend using any electronics in full wet conditions.
  • You can find useful article about preparing the car for wet conditions here.

How I can clean my car?

  • We have good article about cleaning your rc car here.

What kind of Maintenance RC-Car needs?

  • We have made good article about basic maintence and service. You can find it here.

What is Gear Mesh and what is right amount

  • The gear mesh between the pinion and the spur should let a piece of paper (e.g. printing paper) slip through. Make sure that the gear mesh isn’t too tight either. If you can hear a sound when spinning the gears with your fingers, there’s too much play between the gears. When the gear mesh is properly set, the gears and the car move smoothly.

Does the Pinion and Spur gear be greased or lubricated?

  • Generally, grease isn’t needed between the spur and the pinion. The grease will attract dust and dirt, which may cause problems.
  • However, the manuals of some car models may advice you to put grease on the gears, so always check your car’s manual to be sure.

Can I change connector to my ESC with out disabling the product's warranty?

  • It depends on the brand.  For example Traxxas does not allow ANY modifications to their products without disabling their warranty.  And on the otherhand race brands like Hobbywing does allow to change connectors. Only modification inside the case will disable the warranty.
  • Basically in RTR cars it is good option to use adapter if connector change is needed.
  • You can always check it from the products manual and if you can not not find the answer there, you can always ask our customer service about it.

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Terms and conditions


All products listed as “in stock” are in our warehouse and ready to be shipped within the next day. Exceptions to this are pre-orders and possible, but unlikely, errors in stock numbers. All products include the  VAT according to the destination country.  Prices are subject to change without prior notice.

Customer service speed

We are answering emails everyday from the morning to the late evening, no matter if its Sunday or Christmas eve. We work in the EET time zone which is +2h from GMT. During the day our customer service is usually really fast and in the evening we are little slower due we have less people to answer questions. Easier things are usually handled within the hour and shipping related things we try to handle during the day so they can be shipped out the same day. Our goal is to answer all emails within 24h no matter how difficult the question is. The fastest way to get customer service is always to send us a email. Please include relevant pictures and a structured email with proper sentences so we can answer you faster. Take your time and read trough your email once before you send it to us.

Payment Methods and Shipment Information

We ship globally for example to Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania,Slovakia, Slovenia, Spain, Sweden and United Kingdom, Norway, Turkey, Switzerland). And many other countries, just go to the checkout and see if you can checkout. If not just let us know and we will quote you a price as we are able to ship to any country in the world.

We accept Paypal, credit card payments, Apple Pay and IBAN/BIC (SEPA) bank transfers.

Payment service

Our credit card and web bank services are delivered by Finnish Paytrail Oyj.

Paytrail Oyj, Business-id: 2122839-7

Innova 2
Lutakonaukio 7
40100 Jyväskylä

We also have numerous local payment options available through our international payment service


Kraanspoor 39
1033 SC Amsterdam
Postbus 37159
1030 AD Amsterdam
The Netherlands

P: +31 (0)20 8500 500
E: [email protected]


All payments are made in Euros. You can however browse the shop in other currency but the price then is not final. You will see the final Euro price in your shopping basket when paying for the product. The price is shown in “5. Send Order” part of the checkout form.


Our shop automaticaly includes or excludes VAT percentage from the prices by the destination country. You can change the destination country from the checkout pages before you order.  All our customers will pay the same price no matter the included VAT percentage. Companies who are buying with VAT numbers can buy products with exluded VAT according to destination country. 

Shipping options

You can browse all our shipping options with out registering. Just add the products you are interested in and proceed to checkout page where you can see all the shipping options and estimated delivery times.

Basic tracked shipping starts from 6,90€ (GLS road freight) in European Union countries.

Estimate Shipping times with GLS.

An international GLS parcel is delivered to neighbouring states of Finland like Sweden or the Baltic countries in a standard delivery time of 24 to 72 hours. To more distant European countries the international parcel dispatch takes between three and six working days, to remote areas up to eight days. Rough estimate is 1 week from order to delivery.

Please note that GLS shipping time is calculated in working days (Monday to Friday) and excluding the day when parcel is shipped.
Here you can find estimated delivery times.
Note! Here you can find collected statistics about average delivery times.

Estimated shipping times by DHL and UPS

DHL Express and UPS Express are our fastest delivery options. Both options can reach almost anyplace in EU in 1 day, but some places take 2 days.
• Depending what kind of products you want to order the shop will let you choose from available shipping options.
• Both Options are also Door To Door Services. The Courier will deliver the parcel to your door. But they also have pickup points where they might drop your package off so you can pick it up when it suits you.

When you are checking out your order you can see a more precise estimate of each shipping option to your country.

Refund policy

We accept returns of new, unused merchandise within 14 days from the delivery. Please contact us at [email protected] to receive return information. The customer is responsible for any return costs unless otherwise agreed to with our customer service. We try to return the money with the same payment method that was used to pay for the order, if its not possible we make a wiretransfer. You can also request a gift card if you are making a new order to speed up the process.

We also accept returns after 14 days upto 50days, but we refund them with a giftcard to our shop so you can replace them with any products we sell. Please contact our customer service for details.

After we receive the merchandise and verify its re-sellable condition, we will refund the money or give you a giftcard. Depending on the item this will take 1-3 days after we have received the item. If there is a delay we will contact you.

Please note that all parcels that are returned to us because customer has not picked it up / accepted it or paid customs fees of it will processed. Handling and shipping costs will be reduced from the refunds.

Note! Every return made without notice via email will be charged with handling fee of 20€. Handling fee will be reduced from the total refund.

Damaged Shipment

In the rare occurrence that the shipment has been damaged, please take pictures and send those to our customer service [email protected] immediately and we will make sure we get you sorted and back to enjoying our hobby. Also notify the courier bringing you the shipment that it has been damaged.

Defective parts and Warranty Issues

If you feel that your product is defective please send us a email and we will let you know what to do next. Most items do not have a warranty as they will break in normal usage. For example if you hit something solid or take a larger tumble. Properly used items should easily last 3-12 months and during this period we are able to replace broken items if they have a manufacturing or material fault. We have years of experience with different makes and they all have different warranty policies. We have chosen to work with brands that have a good understanding how to serve their customers and you can be assured that you will get the best customer experience possible with us.

We do not replace or exchange products that are not defective or broken by improper use or have not been maintained. But we do help and teach you how to do things properly so you do not break anything in the future, just email us and we will help you out. We are however unable to wrench for you, its part of the hobby so its important that you will learn that part also your self, we have great tools to sell you so just ask us what you need.
Note! Many manufacturers are strickt that electronics are not allowed  to be modified (connectors changed etc.) without disabling the warranty. Remember to check this from your products manual.

Don’t worry you are safe with us! Most of our customers feel that they get excellent service in the rare occurrence that they encounter a problem with the product they have bought.

And remember if you run in to a problem or you feel that there is a problem with arrived products do not hesitate to contact us. We are here to help and we do our best to sort it out as soon as possible.

What happens if EuroRC made a error in the shipment?

We ship a lot of orders each day and rarely there are errors. We do however try to minimize the effect on the customer. Please contact us immediately if we have made an error and we will make it right.

Address for returns

Always contact us before returning any product, we can not take responsibility for shipments that are sent without prior notice. Its very important that we can tell you how to mark the parcel so it will be processed in a timely fashion.

EuroRC Oy
Päiviöntie 8
12400 Tervakoski

[email protected]



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