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Register and Privacy Statement

Updated: 27.8.2018

Our promise to our customers is "Just RC, no BS" and this we also bring to privacy. We are committed to taking care of your data properly and we always want to be worthy of your trust. We are "the good guys" and we do not want your data into wrong hands or used in the wrong way. We limit the access to data on a need to know basis and we choose our IT partners with that in mind. Your data can be accessed by our workers and people with high security clearance by our partners. You can safely shop with us as your data is safe with us.

Keeper of registry

EuroRC Oy
Päiviöntie 8
12400 Tervakoski
Finland

Phone: +358 45 123 1280
Email: [email protected]

Contact person

Axel Toivonen
EuroRC Oy
Päiviöntie 8
12400 Tervakoski
Finland

Email: [email protected]

Name of registry

EuroRC customer registry

We collect data to handle day to day business of the webshop, the most important tasks are shipping, communication and marketing. Our mission is to provide the best possible service and customer experience for customers and potential customers. The legal basis for handling personal data is the agreement between us and the statutory obligations arising from it. The legal basis of the marketing is consent if the contract has not yet been established.

Your information is handled by

- Employees of our company, for day to day tasks
- payment gateways, who collects the money from you
- Shipping companies, who bring you the products. 
- Ecommerce cart company, who takes care of our IT-systems. 
- Marketing software, which help us communicate with you at the right time and give you a great experience with us.

We do not sell or give away our data. It is only used for EuroRC purposes.

Your data is used for

- Order processing, shipping, archive and book keeping.
- Customer relationship management 
- Improving internal processes
- Improving the customer service and experience.
- Statistics and business development
- Monitor and prevent fraud
- Better and more personal content and marketing
- Targeting of relevant content and information

Storing of data

Our customer relationships are very long and can many times continue after several years of hibernation. We store your informaton, so its usable for you once you come back to the hobby. This makes sure we can provide you with the best experience and service possible. We will revise this policy once we are old enough to understand when we should delete information. Our partners destroy the data of course once they do not need it anymore. 

Your rights

- You can ask what information we store about you and you can also correct them if its wrong. You can update your address and other information on your account page.
- You can limit our right to use your information. For example if you do not want to receive certain marketing, without affecting your shipments and ordering.
- You also have the "right to be forgotten", but we might be bound by law to still store some information.

Registry security

The information is kept in our secure IT systems in a digital form with proper encryption where needed. Only people with security clearance can access the information, the minimun authentication required is a password and a account, but more strict security is used where needed.

Cookies

Your webshop requires cookies to work, they are small files stored on your computer and for example store your basket for ever and thousands of other features.

About us

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Terms and conditions

German
French
Spanish

All products listed as “in stock” are in our warehouse and ready to be shipped within the next day. Exceptions to this are pre-orders and possible, but unlikely, errors in stock numbers. All products include the Finnish VAT (24 %). Prices are subject to change without prior notice.

Customer service speed

We are answering emails everyday from the morning to the late evening, no matter if its Sunday or Christmas eve. We work in the EET time zone which is +2h from GMT. During the day our customer service is usually really fast and in the evening we are little slower due we have less people to answer questions. Easier things are usually handled within the hour and shipping related things we try to handle during the day so they can be shipped out the same day. Our goal is to answer all emails within 24h no matter how difficult the question is. The fastest way to get customer service is always to send us a email. Please include relevant pictures and a structured email with proper sentences so we can answer you faster. Take your time and read trough your email once before you send it to us.

Payment Methods and Shipment Information

We ship globally for example to Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania,Slovakia, Slovenia, Spain, Sweden and United Kingdom, Norway, Turkey, Switzerland). And many other countries, just go to the checkout and see if you can checkout. If not just let us know and we will quote you a price as we are able to ship to any country in the world.

We accept Paypal, credit card payments, BitCoin and IBAN/BIC (SEPA) bank transfers.

Currency

All payments are made in Euros. You can however browse the shop in other currency but the price then is not final. You will see the final Euro price in your shopping basket when paying for the product. The price is shown in “5. Send Order” part of the checkout form.

VAT

Our shop automaticaly includes or excludes VAT 24% from the prices by the destination country. You can change the destination from top of the homepage and Checkout pages before you order.

Estimate Shipping times with GLS.

An international GLS parcel is delivered to neighbouring states of Finland like Sweden or the Baltic countries in a standard delivery time of 24 to 72 hours. To more distant European countries the international parcel dispatch takes between three and six working days, to remote areas up to eight days. Rough estimate is 1 week from order to delivery.
Note! Here you can find estimated delivery times.
Note! Here you can find collected statistics about average delivery times.

Estimated shipping times by DHL and UPS

DHL Express and UPS Express are our fastest delivery options. Both options can reach almost anyplace in EU in 1 day, but some places take 2 days.
• Depending what kind of products you want to order the shop will let you choose from available shipping options.
• Both Options are also Door To Door Services. The Courier will deliver the parcel to your door. But they also have pickup points where they might drop your package off so you can pick it up when it suits you.

When you are checking out your order you can see a more precise estimate of each shipping option to your country.

Refund policy

We accept returns of new, unused merchandise within 14 days from the delivery. Please contact us at [email protected] to receive return information. The customer is responsible for any return costs unless otherwise agreed to with our customer service. We try to return the money with the same payment method that was used to pay for the order, if its not possible we make a wiretransfer. You can also request a gift card if you are making a new order to speed up the process.

We also accept returns after 14 days upto 50days, but we refund them with a giftcard to our shop so you can replace them with any products we sell. Please contact our customer service for details.

After we receive the merchandise and verify its re-sellable condition, we will refund the money or give you a giftcard. Depending on the item this will take 1-3 days after we have received the item. If there is a delay we will contact you.
Note! Every return made without notice via email will be charged with handling fee of 20€. Handling fee will be reduced from the total refund.

Damaged Shipment

In the rare occurrence that the shipment has been damaged, please take pictures and send those to our customer service [email protected] immediately and we will make sure we get you sorted and back to enjoying our hobby. Also notify the courier bringing you the shipment that it has been damaged.

Defective parts

If you feel that your product is defective please send us a email and we will let you know what to do next. Most items do not have a warranty as they will break in normal usage. For example if you hit something solid or take a larger tumble. Properly used items should easily last 3-12 months and during this period we are able to replace broken items if they have a manufacturing or material fault. We have years of experience with different makes and they all have different warranty policies. We have chosen to work with brands that have a good understanding how to serve their customers and you can be assured that you will get the best customer experience possible with us.

We do not replace or exchange products that are not defective or broken by improper use or have not been maintained. But we do help and teach you how to do things properly so you do not break anything in the future, just email us and we will help you out. We are however unable to wrench for you, its part of the hobby so its important that you will learn that part also your self, we have great tools to sell you so just ask us what you need.

Don’t worry you are safe with us! Most of our customers feel that they get excellent service in the rare occurrence that they encounter a problem with the product they have bought.

And remember if you run in to a problem or you feel that there is a problem with arrived products do not hesitate to contact us. We are here to help and we do our best to sort it out as soon as possible.

What happens if EuroRC made a error in the shipment?

We ship a lot of orders each day and rarely there are errors. We do however try to minimize the effect on the customer. Please contact us immediately if we have made an error and we will make it right.

Address for returns

Always contact us before returning any product, we can not take responsibility for shipments that are sent without prior notice. Its very important that we can tell you how to mark the parcel so it will be processed in a timely fashion.

EuroRC Oy
Päiviöntie 8
12400 Tervakoski
Finland

[email protected]