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TRX4445 TRX4484 TRX4484 TRX4182 TRX2745 TRX2743 TRX3180 TRX4484 TRX3290 TRX4449 TRX2055 TRX4449 TRX2558 TRX4436 TRX6533 TRX1589 TRX3167 TRX2561 TRX2561 TRX4423 TRX2530A TRX4435 TRX3159 TRX3159 TRX4460 TRX3147X TRX1726 TRX5407 TRX5256 TRX5142 TRX5287 TRX3155 TRX3155 TRX5246 TRX4446 TRX5483 TRX3177 TRX3177 TRX3177 TRX2590 TRX3178 TRX3178 TRX3178 TRX3178 TRX2535 TRX3964 TRX3159 TRX2745 TRX4422 TRX3964 TRX4422 TRX2535 TRX2746 TRX2746 TRX2545 TRX2545 TRX2745 TRX2745 TRX3743 TRX3743 TRX3742 TRX2362 TRX3767 TRX3768 TRX3768 TRX5462 TRX2362 TRX4458 TRX1942 TRX3765A TRX3769 TRX3767 TRX1765 TRX1633 TRX3768 TRX1633 TRX1664 TRX3654 TRX2542 TRX2568 TRX5835 TRX3647 TRX3167 TRX3934 TRX3193 TRX3193 TRX1914R TRX3185 TRX3185 TRX2745 TRX5529 TRX5347 TRX5529 TRX2565 TRX2746 TRX3642 TRX3745 TRX3760A TRX2742X TRX2565 TRX2565 TRX5529 TRX5529 TRX5347 TRX5347 TRX3745 TRX2745 TRX2745 TRX3640 TRX3640 TRX3640 TRX2640 TRX2640 TRX3632 TRX3632 TRX2568 TRX2563 TRX2563 TRX1633 TRX1633 TRX1633 TRX2565 TRX1985 TRX1985 TRX3654 TRX2565 TRX3193 TRX2532 TRX2530A TRX3736 TRX3736 TRX5116 TRX5116 TRX2754 TRX2754 TRX2745 TRX3637 TRX3637 TRX3631 TRX3631 TRX5529 TRX5529 TRX3644 TRX3644 TRX5525 TRX5525 TRX3644 TRX3644 TRX2565 TRX3193 TRX2561 TRX4439 TRX2746 TRX3642 TRX2742X TRX3760A TRX2742 TRX2742 TRX3179 TRX2055 TRX2745 TRX3744 TRX2682 TRX1937 TRX3290 TRX4429 TRX4429 TRX4429 TRX3170 TRX3177 TRX3934 TRX2542 TRX2590 TRX4422 TRX1747 TRX2653 TRX2673 TRX2673 TRX1934 TRX2798A TRX4428 TRX2653 TRX4138 TRX4192A TRX1914X TRX5529 TRX2539 TRX2566 TRX3644 TRX5525 TRX2563 TRX2746 TRX3642 TRX2539 TRX2565 TRX2565 TRX5529 TRX5529 TRX5529 TRX4138 TRX2566 TRX2563 TRX2539 TRX3644 TRX5525 TRX2746 TRX3642 TRX2539 TRX2555 TRX2555 TRX2754 TRX2754 TRX3739 TRX6853X TRX6853X TRX6850X TRX6850X TRX3852A TRX3739 TRX3739 TRX1985 TRX1985 TRX1985 TRX1985 TRX1654 TRX1654 TRX5116 TRX5116 TRX1952 TRX1952 TRX5268 TRX5262 TRX1633 TRX5407 TRX3281 TRX6542 TRX5244 TRX4146 TRX4607 TRX4607 TRX4120 TRX2382 TRX4181 TRX4181 TRX5256 TRX5287 TRX5142 TRX3155 TRX5246 TRX6850X TRX5483 TRX6850X TRX6828X TRX6828X TRX2566 TRX2566 TRX2569 TRX2566 TRX2563 TRX4491A TRX5116 TRX5116 TRX4434A TRX4491A TRX4496 TRX5116 TRX1985 TRX4184 TRX4464 TRX1985 TRX2743 TRX2743 TRX3182 TRX3182 TRX3147 TRX2746 TRX4483 TRX4493 TRX4184 TRX4625 TRX4625 TRX4622 TRX4622 TRX1747 TRX4494 TRX4685 TRX4472 TRX4494 TRX2558 TRX5280 TRX5279 TRX4579 TRX4581 TRX2578 TRX5275 TRX5169 TRX5275 TRX2580 TRX5276 TRX3982 TRX5211R TRX5273 TRX5282 TRX5211R TRX3982 TRX5872 TRX5874 TRX5872A TRX5874A TRX5872X TRX5880 TRX5874X TRX5868 TRX5870 TRX5866 TRX6875 TRX5870X TRX5868X TRX6872 TRX5881 TRX5876 TRX6874 TRX6872A TRX5876A TRX6874R TRX6872X TRX5886 TRX5884 TRX5882 TRX5882R TRX5886A TRX5884A TRX6873X TRX6873R TRX5873 TRX5875 TRX5873A TRX5875A TRX5873X TRX5877R TRX5878 TRX5875X TRX5864 TRX5863 TRX5873R TRX5875R TRX5883A TRX5879 TRX5867 TRX5869 TRX5865 TRX6876 TRX6873 TRX5877 TRX6873A TRX5877A TRX5885 TRX5883 TRX5885A TRX5871 TRX5871R TRX6871 TRX6871R TRX6870 TRX6870R

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Terms and conditions

German
French
Spanish

All products listed as “in stock” are in our warehouse and ready to be shipped within the next day. Exceptions to this are pre-orders and possible, but unlikely, errors in stock numbers. All products include the  VAT according to the destination country.  Prices are subject to change without prior notice.

Customer service speed

We are answering emails everyday from the morning to the late evening, no matter if its Sunday or Christmas eve. We work in the EET time zone which is +2h from GMT. During the day our customer service is usually really fast and in the evening we are little slower due we have less people to answer questions. Easier things are usually handled within the hour and shipping related things we try to handle during the day so they can be shipped out the same day. Our goal is to answer all emails within 24h no matter how difficult the question is. The fastest way to get customer service is always to send us a email. Please include relevant pictures and a structured email with proper sentences so we can answer you faster. Take your time and read trough your email once before you send it to us.

Payment Methods and Shipment Information

We ship globally for example to Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania,Slovakia, Slovenia, Spain, Sweden and United Kingdom, Norway, Turkey, Switzerland). And many other countries, just go to the checkout and see if you can checkout. If not just let us know and we will quote you a price as we are able to ship to any country in the world.

We accept Paypal, credit card payments and IBAN/BIC (SEPA) bank transfers.

Payment service

Our credit card and web bank services are delivered by Finnish Paytrail Oyj.

Paytrail Oyj, Business-id: 2122839-7

Innova 2
Lutakonaukio 7
40100 Jyväskylä
Finland
www.paytrail.com

Currency

All payments are made in Euros. You can however browse the shop in other currency but the price then is not final. You will see the final Euro price in your shopping basket when paying for the product. The price is shown in “5. Send Order” part of the checkout form.

VAT

Our shop automaticaly includes or excludes VAT percentage from the prices by the destination country. You can change the destination country from the checkout pages before you order.  All our customers will pay the same price no matter the included VAT percentage. Companies who are buying with VAT numbers can buy products with exluded VAT according to destination country. 

Shipping options

You can browse all our shipping options with out registering. Just add the products you are interested in and proceed to checkout page where you can see all the shipping options and estimated delivery times.

Basic tracked shipping starts from 4,90€ (GLS road freight) in European Union countries.

Estimate Shipping times with GLS.

An international GLS parcel is delivered to neighbouring states of Finland like Sweden or the Baltic countries in a standard delivery time of 24 to 72 hours. To more distant European countries the international parcel dispatch takes between three and six working days, to remote areas up to eight days. Rough estimate is 1 week from order to delivery.

Please note that GLS shipping time is calculated in working days (Monday to Friday) and excluding the day when parcel is shipped.
Note!
Here you can find estimated delivery times.
Note! Here you can find collected statistics about average delivery times.

Estimated shipping times by DHL and UPS

DHL Express and UPS Express are our fastest delivery options. Both options can reach almost anyplace in EU in 1 day, but some places take 2 days.
• Depending what kind of products you want to order the shop will let you choose from available shipping options.
• Both Options are also Door To Door Services. The Courier will deliver the parcel to your door. But they also have pickup points where they might drop your package off so you can pick it up when it suits you.

When you are checking out your order you can see a more precise estimate of each shipping option to your country.

Refund policy

We accept returns of new, unused merchandise within 14 days from the delivery. Please contact us at [email protected] to receive return information. The customer is responsible for any return costs unless otherwise agreed to with our customer service. We try to return the money with the same payment method that was used to pay for the order, if its not possible we make a wiretransfer. You can also request a gift card if you are making a new order to speed up the process.

We also accept returns after 14 days upto 50days, but we refund them with a giftcard to our shop so you can replace them with any products we sell. Please contact our customer service for details.

After we receive the merchandise and verify its re-sellable condition, we will refund the money or give you a giftcard. Depending on the item this will take 1-3 days after we have received the item. If there is a delay we will contact you.
Note! Every return made without notice via email will be charged with handling fee of 20€. Handling fee will be reduced from the total refund.

Damaged Shipment

In the rare occurrence that the shipment has been damaged, please take pictures and send those to our customer service [email protected] immediately and we will make sure we get you sorted and back to enjoying our hobby. Also notify the courier bringing you the shipment that it has been damaged.

Defective parts and Warranty Issues

If you feel that your product is defective please send us a email and we will let you know what to do next. Most items do not have a warranty as they will break in normal usage. For example if you hit something solid or take a larger tumble. Properly used items should easily last 3-12 months and during this period we are able to replace broken items if they have a manufacturing or material fault. We have years of experience with different makes and they all have different warranty policies. We have chosen to work with brands that have a good understanding how to serve their customers and you can be assured that you will get the best customer experience possible with us.

We do not replace or exchange products that are not defective or broken by improper use or have not been maintained. But we do help and teach you how to do things properly so you do not break anything in the future, just email us and we will help you out. We are however unable to wrench for you, its part of the hobby so its important that you will learn that part also your self, we have great tools to sell you so just ask us what you need.
Note! Many manufacturers are strickt that electronics are not allowed  to be modified (connectors changed etc.) without disabling the warranty. Remember to check this from your products manual.

Don’t worry you are safe with us! Most of our customers feel that they get excellent service in the rare occurrence that they encounter a problem with the product they have bought.

And remember if you run in to a problem or you feel that there is a problem with arrived products do not hesitate to contact us. We are here to help and we do our best to sort it out as soon as possible.

What happens if EuroRC made a error in the shipment?

We ship a lot of orders each day and rarely there are errors. We do however try to minimize the effect on the customer. Please contact us immediately if we have made an error and we will make it right.

Address for returns

Always contact us before returning any product, we can not take responsibility for shipments that are sent without prior notice. Its very important that we can tell you how to mark the parcel so it will be processed in a timely fashion.

EuroRC Oy
Päiviöntie 8
12400 Tervakoski
Finland

[email protected]