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RTR Checklist

Most people who are new to the hobby today get some sort of Ready-to-Run (RTR) vehicle as their first RC car. This is a big difference compared to the early days of radio-controlled cars, when there were no such option, and the only way was to buy an assembly kit and build the car before you could even think of driving.

RTR’s have since made it much easier to enter the hobby, and has been a huge part of the growth the hobby has seen during the past 20 years.

Even if every one of us want to drive our newly purchased RC car as soon as possible, there are good reasons why you should a have a bit of patience. While most hobby grade RTR RC cars today are built to proper quality standards, and they are sold as “Ready-to-Run’s”, there are still a number of things you should check before it’s time to drive. No one want to break their car on the first run, due to a lack of preparation.

Step one is definitely to read the instructions. The included manual, or simpler get started instructions, give a lot of important information, and by reading then you make sure you know the most basic things on how to operate your particular RTR car.

Once you have read the instructions, it is a good idea to quickly go through the screws on the car to check that no screws are loose. Especially with screws that go into metal parts it’s important to make sure they are tightened, as vibrations will quickly loosen such screws. This can quickly end your running as it might end in broken or lost parts. On an RC car you don’t need to use a lot of force when tightening screws though, as the screws and threads are small. Just make sure they’re not loose.

Next move onto the wheels and tyres. Check that the tyres are properly glued to the wheels from the factory. If you notice that they’re not, then glue the tyres with proper tyre glue. When you’re sure the tyres are well glued, check that the wheel nuts are tight, as loose wheels quickly causes troubles.

With these basic checks done, you start checking the functions of the car by switching on the transmitter and car. Most RTR’s come with radios that use AA batteries to power it, and here it is important to use fresh batteries.

Before you turn on the car, place it on a stand so that all wheels are in the air. With the car on a stand, and a freshly charged battery in the car, you can now turn on the radio. At this stage, check the steering by turning full left and right. Make sure the steering is not binding on anything, and check that the car steers enough, as well as approximately the same amount left and right. If not, use the EPA or dual rate adjustments of your transmitter to adjust. This is done differently on different transmitters, so read the instructions if you need to adjust.

When you’re satisfied that the steering works as it should, you can move onto the throttle. Again, with the wheels in the air, carefully open the throttle and check that everything seems to work as expected. If it’s not working as it should, check the troubleshooting pages of the manual. A recalibration of the ESC (electronic speed controller) can often solve problems. Instructions for this is usually also found in the manual.

After these checks, you can now go and enjoy driving your car, certain that you have checked what you can. During the first few run(s) especially, it’s always a good idea to take it a bit steady and quickly check a few times that all is in order.

After the first run, you should always check the car to make sure nothing has come loose. It’s quite common that screws threaded into metal parts can loosen during the first runs, so it’s something that you need to keep an eye on. Also check that wheel nuts are tight, tyres are still safely glued to the wheels, and that the damper caps have not loosened.

By following this checklist, you should have a trouble free introduction to your new RTR car.

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All products listed as “in stock” are in our warehouse and ready to be shipped within the next day. Exceptions to this are pre-orders and possible, but unlikely, errors in stock numbers. All products include the Finnish VAT (24 %). Prices are subject to change without prior notice.

Customer service speed

We are answering emails everyday from the morning to the late evening, no matter if its Sunday or Christmas eve. We work in the EET time zone which is +2h from GMT. During the day our customer service is usually really fast and in the evening we are little slower due we have less people to answer questions. Easier things are usually handled within the hour and shipping related things we try to handle during the day so they can be shipped out the same day. Our goal is to answer all emails within 24h no matter how difficult the question is. The fastest way to get customer service is always to send us a email. Please include relevant pictures and a structured email with proper sentences so we can answer you faster. Take your time and read trough your email once before you send it to us.

Payment Methods and Shipment Information

We ship globally for example to Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania,Slovakia, Slovenia, Spain, Sweden and United Kingdom, Norway, Turkey, Switzerland). And many other countries, just go to the checkout and see if you can checkout. If not just let us know and we will quote you a price as we are able to ship to any country in the world.

We accept Paypal, credit card payments, BitCoin and IBAN/BIC (SEPA) bank transfers.

Currency

All payments are made in Euros. You can however browse the shop in other currency but the price then is not final. You will see the final Euro price in your shopping basket when paying for the product. The price is shown in “5. Send Order” part of the checkout form.

VAT

Our shop automaticaly includes or excludes VAT 24% from the prices by the destination country. You can change the destination from top of the homepage and Checkout pages before you order.

Estimate Shipping times with GLS.

An international GLS parcel is delivered to neighbouring states of Finland like Sweden or the Baltic countries in a standard delivery time of 24 to 72 hours. To more distant European countries the international parcel dispatch takes between three and six working days, to remote areas up to eight days. Rough estimate is 1 week from order to delivery.

Please note that GLS shipping time is calculated in working days (Monday to Friday) and excluding the day when parcel is shipped.
Note!
Here you can find estimated delivery times.
Note! Here you can find collected statistics about average delivery times.

Estimated shipping times by DHL and UPS

DHL Express and UPS Express are our fastest delivery options. Both options can reach almost anyplace in EU in 1 day, but some places take 2 days.
• Depending what kind of products you want to order the shop will let you choose from available shipping options.
• Both Options are also Door To Door Services. The Courier will deliver the parcel to your door. But they also have pickup points where they might drop your package off so you can pick it up when it suits you.

When you are checking out your order you can see a more precise estimate of each shipping option to your country.

Refund policy

We accept returns of new, unused merchandise within 14 days from the delivery. Please contact us at [email protected] to receive return information. The customer is responsible for any return costs unless otherwise agreed to with our customer service. We try to return the money with the same payment method that was used to pay for the order, if its not possible we make a wiretransfer. You can also request a gift card if you are making a new order to speed up the process.

We also accept returns after 14 days upto 50days, but we refund them with a giftcard to our shop so you can replace them with any products we sell. Please contact our customer service for details.

After we receive the merchandise and verify its re-sellable condition, we will refund the money or give you a giftcard. Depending on the item this will take 1-3 days after we have received the item. If there is a delay we will contact you.
Note! Every return made without notice via email will be charged with handling fee of 20€. Handling fee will be reduced from the total refund.

Damaged Shipment

In the rare occurrence that the shipment has been damaged, please take pictures and send those to our customer service [email protected] immediately and we will make sure we get you sorted and back to enjoying our hobby. Also notify the courier bringing you the shipment that it has been damaged.

Defective parts

If you feel that your product is defective please send us a email and we will let you know what to do next. Most items do not have a warranty as they will break in normal usage. For example if you hit something solid or take a larger tumble. Properly used items should easily last 3-12 months and during this period we are able to replace broken items if they have a manufacturing or material fault. We have years of experience with different makes and they all have different warranty policies. We have chosen to work with brands that have a good understanding how to serve their customers and you can be assured that you will get the best customer experience possible with us.

We do not replace or exchange products that are not defective or broken by improper use or have not been maintained. But we do help and teach you how to do things properly so you do not break anything in the future, just email us and we will help you out. We are however unable to wrench for you, its part of the hobby so its important that you will learn that part also your self, we have great tools to sell you so just ask us what you need.
Note! Many manufacturers are strickt that electronics are not allowed  to be modified (connectors changed etc.) without disabling the warranty. Remember to check this from your products manual.

Don’t worry you are safe with us! Most of our customers feel that they get excellent service in the rare occurrence that they encounter a problem with the product they have bought.

And remember if you run in to a problem or you feel that there is a problem with arrived products do not hesitate to contact us. We are here to help and we do our best to sort it out as soon as possible.

What happens if EuroRC made a error in the shipment?

We ship a lot of orders each day and rarely there are errors. We do however try to minimize the effect on the customer. Please contact us immediately if we have made an error and we will make it right.

Address for returns

Always contact us before returning any product, we can not take responsibility for shipments that are sent without prior notice. Its very important that we can tell you how to mark the parcel so it will be processed in a timely fashion.

EuroRC Oy
Päiviöntie 8
12400 Tervakoski
Finland

[email protected]