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Know Your Brand - Pro-Line Racing - Hobby Letter #7/22

2.5.2022

Hey-Yaa! How are those gears grinding? It's Heikki here and I hope they roll smooth because the best days to hobby RC are finally here. Now is the right time to put those last finishing touches for your precious car, truck and rod builds!

Now, I can see from here that your RC Car would love to have a new fresh body for this summer. It can still hold it somehow but seems bit worn out, no? That crack looks nasty too! Are you sure you are going to comp with it for another season?

Leave your old RC body as a training body and paint a new one! Your RC deserves it. Or maybe there is something else that needs upgrading!

Pro-Line Racing produces some of the best and most popular RC accessories such as bodies, wheels and tires for all types of Radio Control Car hobby. They might have something that would really suit your style! Let's take a quick look of Pro-Line Racing and see what they are all about!

The company was founded in 1983 in Beaumont, California, United States and is headquartered there.

Early Years

Pro-Line Racing is one of the Big Names in RC. They have been around since the dawn of the hobby and have slowly but steady grown to be a big player in the game today.

It all started already forty years ago in the year 1982 with a line of Off-Road Racing suited RC tires and wheels. Today it may feel funny but back then there was not too many companies pushing out advanced racing tires and quality wheels for RC cars. Pro-Line Racing was one of the first and they are proud of their legacy.

One big step was taken in 1995 when Pro-Line Racing merged with already famous PROTOform RC body manufacturer. Their On-Road and GT bodies are available still today and are popular especially in more serious and competition levels of the sport.

Hidden gem among the crawler bodies - Pro-Line Rock Van for TRX-4

Giant Steps

Few years back it was a big news that Pro-Line Racing had been "bought off" by Horizon Hobby, one of the RC giants. There was lots of discussion about this in the forums that they are now "going away" or just focusing ARRMA etc etc.

Now, few years later it seems that the worries were nonsense. Pro-Line is still with us, making brilliant products for all of us in the hobby. Actually most of their latest products are for other brands - such as wide selection of No-Prep/Drag Racing stuff that are designed to suit Traxxas 2WD Slash builders. Their innovations and dedication in the crawler tire business cannot be overlooked either.

Your RC Car could look like this! 1967 Ford Mustang Unpainted Drag Body for Slash 2WD here.

Pro-Line Racing stands proud with the fact that all their tires and bodies are still Made in USA. They also do good things for the communities all around the world. Pro-Line Racing co-operates and make donations to various charities for better tomorrow through Horizon Hobbies "Hobbies for Good" -program. This is something I want to see here in Europe, too!

Today Pro-Line Racing has a huge catalog to serve basically every aspect of Radio Control Car hobby. From the bottom of this mail you'll find a bunch of their most interesting products - I hope you'll catch some inspiration there for your next sweet RC build!

There is always time for Members Rides! Thanks for everyone who has sent their pics, we just LOVE them here at the shop! Today we have extraordinary brilliant heavily modified Tamiya CC-01 with rare Parma 1934 Ford Vintage body. This was successfully mastered out by our customer Ian. He took few extra steps such as heavy chassis modifications to make this possible. Thank you Ian and keep up the good work!

Please keep them coming, everything RC related warmly welcome! Just reply to this mail and attach your photos!

Stay strong and keep it up!

Heikki / EuroRC

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All products listed as “in stock” are in our warehouse and ready to be shipped within the next day. Exceptions to this are pre-orders and possible, but unlikely, errors in stock numbers. All products include the  VAT according to the destination country.  Prices are subject to change without prior notice.

Customer service speed

We are answering emails everyday from the morning to the late evening, no matter if its Sunday or Christmas eve. We work in the EET time zone which is +2h from GMT. During the day our customer service is usually really fast and in the evening we are little slower due we have less people to answer questions. Easier things are usually handled within the hour and shipping related things we try to handle during the day so they can be shipped out the same day. Our goal is to answer all emails within 24h no matter how difficult the question is. The fastest way to get customer service is always to send us a email. Please include relevant pictures and a structured email with proper sentences so we can answer you faster. Take your time and read trough your email once before you send it to us.

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We ship globally for example to Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania,Slovakia, Slovenia, Spain, Sweden and United Kingdom, Norway, Turkey, Switzerland). And many other countries, just go to the checkout and see if you can checkout. If not just let us know and we will quote you a price as we are able to ship to any country in the world.

We accept Paypal, credit card payments and IBAN/BIC (SEPA) bank transfers.

Payment service

Our credit card and web bank services are delivered by Finnish Paytrail Oyj.

Paytrail Oyj, Business-id: 2122839-7

Innova 2
Lutakonaukio 7
40100 Jyväskylä
Finland
www.paytrail.com

Currency

All payments are made in Euros. You can however browse the shop in other currency but the price then is not final. You will see the final Euro price in your shopping basket when paying for the product. The price is shown in “5. Send Order” part of the checkout form.

VAT

Our shop automaticaly includes or excludes VAT percentage from the prices by the destination country. You can change the destination country from the checkout pages before you order.  All our customers will pay the same price no matter the included VAT percentage. Companies who are buying with VAT numbers can buy products with exluded VAT according to destination country. 

Shipping options

You can browse all our shipping options with out registering. Just add the products you are interested in and proceed to checkout page where you can see all the shipping options and estimated delivery times.

Basic tracked shipping starts from 4,90€ (GLS road freight) in European Union countries.

Estimate Shipping times with GLS.

An international GLS parcel is delivered to neighbouring states of Finland like Sweden or the Baltic countries in a standard delivery time of 24 to 72 hours. To more distant European countries the international parcel dispatch takes between three and six working days, to remote areas up to eight days. Rough estimate is 1 week from order to delivery.

Please note that GLS shipping time is calculated in working days (Monday to Friday) and excluding the day when parcel is shipped.
Note!
Here you can find estimated delivery times.
Note! Here you can find collected statistics about average delivery times.

Estimated shipping times by DHL and UPS

DHL Express and UPS Express are our fastest delivery options. Both options can reach almost anyplace in EU in 1 day, but some places take 2 days.
• Depending what kind of products you want to order the shop will let you choose from available shipping options.
• Both Options are also Door To Door Services. The Courier will deliver the parcel to your door. But they also have pickup points where they might drop your package off so you can pick it up when it suits you.

When you are checking out your order you can see a more precise estimate of each shipping option to your country.

Refund policy

We accept returns of new, unused merchandise within 14 days from the delivery. Please contact us at [email protected] to receive return information. The customer is responsible for any return costs unless otherwise agreed to with our customer service. We try to return the money with the same payment method that was used to pay for the order, if its not possible we make a wiretransfer. You can also request a gift card if you are making a new order to speed up the process.

We also accept returns after 14 days upto 50days, but we refund them with a giftcard to our shop so you can replace them with any products we sell. Please contact our customer service for details.

After we receive the merchandise and verify its re-sellable condition, we will refund the money or give you a giftcard. Depending on the item this will take 1-3 days after we have received the item. If there is a delay we will contact you.
Note! Every return made without notice via email will be charged with handling fee of 20€. Handling fee will be reduced from the total refund.

Damaged Shipment

In the rare occurrence that the shipment has been damaged, please take pictures and send those to our customer service [email protected] immediately and we will make sure we get you sorted and back to enjoying our hobby. Also notify the courier bringing you the shipment that it has been damaged.

Defective parts and Warranty Issues

If you feel that your product is defective please send us a email and we will let you know what to do next. Most items do not have a warranty as they will break in normal usage. For example if you hit something solid or take a larger tumble. Properly used items should easily last 3-12 months and during this period we are able to replace broken items if they have a manufacturing or material fault. We have years of experience with different makes and they all have different warranty policies. We have chosen to work with brands that have a good understanding how to serve their customers and you can be assured that you will get the best customer experience possible with us.

We do not replace or exchange products that are not defective or broken by improper use or have not been maintained. But we do help and teach you how to do things properly so you do not break anything in the future, just email us and we will help you out. We are however unable to wrench for you, its part of the hobby so its important that you will learn that part also your self, we have great tools to sell you so just ask us what you need.
Note! Many manufacturers are strickt that electronics are not allowed  to be modified (connectors changed etc.) without disabling the warranty. Remember to check this from your products manual.

Don’t worry you are safe with us! Most of our customers feel that they get excellent service in the rare occurrence that they encounter a problem with the product they have bought.

And remember if you run in to a problem or you feel that there is a problem with arrived products do not hesitate to contact us. We are here to help and we do our best to sort it out as soon as possible.

What happens if EuroRC made a error in the shipment?

We ship a lot of orders each day and rarely there are errors. We do however try to minimize the effect on the customer. Please contact us immediately if we have made an error and we will make it right.

Address for returns

Always contact us before returning any product, we can not take responsibility for shipments that are sent without prior notice. Its very important that we can tell you how to mark the parcel so it will be processed in a timely fashion.

EuroRC Oy
Päiviöntie 8
12400 Tervakoski
Finland

[email protected]

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