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EuroRC Hobby Letter #11 - Know your Brand - RPM

7.4.2021

Know your Brand - RPM

EuroRC Hobby Letter #12/21

Hey Folks how is the mud flying? Heikki here again, I hope you've had good week. I had some great fun last weekend while testing the new FTX Outback Texan 4x4 Trail Truck! It was surprisingly capable out from the box and also very waterproof. If you are looking for decent crawler with great looks - check out the Texan! Anyhow it is time again to educate ourselves with some RC knowledge. Today we take legendary aftermarket and hop-up part manufacturer, a true legend among the RC scene - RPM RC Products on the table! Let's see what they are made of!

Rohart Precision Molds

RPM has been around for a long time. Established in 1974 by Richard Royall this plastic mold and injection molding facility will be celebrating their 50th birthday in just few years! Originally RPM was producing plastic parts and molds for commercial and industrial use, such as medical equipment and sprinklers.

In to RC they got in the mid 80's when Mr. Royalls friend from Custom Racing Products was complaining about the current molds they were using for their RC wheels. Royall took the comission, made new molds for them and the customer was blown away with high quality finish of the products that RPM was able to make in their plant.

Christmas Gifts

Same friend from CRP got Mr. Royall interested about RC cars. A true game changer for RPM was a Team Associated RC10 that Mr. Royall gave as Christmas present for his son. Playing with the toys is what kids do and soon the breaking of the parts begun. First part he designed for RC10 was a longer and more durable A-arms. In my eyes this is parenting as it's best - using your tools and knowledge to make your children happy!

For a first few years all RC parts RPM made were sold under the name of Andys RC Products - another legendary name from the dusty pages of RC history. Since then RPM has made many other people happy too with their premium plastics and with their own name in the label.

Cornerstone of Aftermarket

It is hard to imagine RC scene today without RPM. Their products are everywhere and I am pretty sure that you have some too or will have one day. They are a great example of a company that has stayed in their shoes and have keep doing what they do best. Today they produce a wide selection of aftermarket and hop-up parts for almost every RC car out there. Especially bashing scene loves their durable plastics, and one sign of quality is that RPM guarantees that their parts dont break! Some people even remove the factory plastics from their RTR and replace them with RPM parts before driving one meter with it.We here at EuroRC are more than happy to have RPM at our selections. They are well designed and often in better way than the original parts. Here, take a look of this X-Maxx Oversized C-hub for example that comes with extra large bearings! Just by looking at the part you can tell that Yep - looks beefy! Check out our RPM Catalogue here and make your rig both good looking and nuclear bomb proof!

Xray XB2 buggy project going on strong! And when I say strong I do not mean fast! Promised to keep you updated weekly and as you can see I have already make it to the second page! Building process so far has been a pleasure, parts are just perfect in quality but what else can you except from a RC Kit that is made in Europe! Xrays Luxurious RC Car Kits are highly tunable. From the pic above you can see that even the height of differential can be adjusted to suit your needs! As a boring and unoriginal person I feel safe to go with factory settings at this point. Instructions are meant to be followed, right?

Take care eveyone and stay safe and see you at our shop!

Heikki / EuroRC

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All products listed as “in stock” are in our warehouse and ready to be shipped within the next day. Exceptions to this are pre-orders and possible, but unlikely, errors in stock numbers. All products include the Finnish VAT (24 %). Prices are subject to change without prior notice.

Customer service speed

We are answering emails everyday from the morning to the late evening, no matter if its Sunday or Christmas eve. We work in the EET time zone which is +2h from GMT. During the day our customer service is usually really fast and in the evening we are little slower due we have less people to answer questions. Easier things are usually handled within the hour and shipping related things we try to handle during the day so they can be shipped out the same day. Our goal is to answer all emails within 24h no matter how difficult the question is. The fastest way to get customer service is always to send us a email. Please include relevant pictures and a structured email with proper sentences so we can answer you faster. Take your time and read trough your email once before you send it to us.

Payment Methods and Shipment Information

We ship globally for example to Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania,Slovakia, Slovenia, Spain, Sweden and United Kingdom, Norway, Turkey, Switzerland). And many other countries, just go to the checkout and see if you can checkout. If not just let us know and we will quote you a price as we are able to ship to any country in the world.

We accept Paypal, credit card payments, BitCoin and IBAN/BIC (SEPA) bank transfers.

Currency

All payments are made in Euros. You can however browse the shop in other currency but the price then is not final. You will see the final Euro price in your shopping basket when paying for the product. The price is shown in “5. Send Order” part of the checkout form.

VAT

Our shop automaticaly includes or excludes VAT 24% from the prices by the destination country. You can change the destination from top of the homepage and Checkout pages before you order.

Shipping options

You can browse all our shipping options with out registering. Just add the products you are interested in and proceed to checkout page where you can see all the shipping options and estimated delivery times.

Basic tracked shipping starts from 4,90€ (GLS road freight) in European Union countries.

Estimate Shipping times with GLS.

An international GLS parcel is delivered to neighbouring states of Finland like Sweden or the Baltic countries in a standard delivery time of 24 to 72 hours. To more distant European countries the international parcel dispatch takes between three and six working days, to remote areas up to eight days. Rough estimate is 1 week from order to delivery.

Please note that GLS shipping time is calculated in working days (Monday to Friday) and excluding the day when parcel is shipped.
Note!
Here you can find estimated delivery times.
Note! Here you can find collected statistics about average delivery times.

Estimated shipping times by DHL and UPS

DHL Express and UPS Express are our fastest delivery options. Both options can reach almost anyplace in EU in 1 day, but some places take 2 days.
• Depending what kind of products you want to order the shop will let you choose from available shipping options.
• Both Options are also Door To Door Services. The Courier will deliver the parcel to your door. But they also have pickup points where they might drop your package off so you can pick it up when it suits you.

When you are checking out your order you can see a more precise estimate of each shipping option to your country.

Refund policy

We accept returns of new, unused merchandise within 14 days from the delivery. Please contact us at [email protected] to receive return information. The customer is responsible for any return costs unless otherwise agreed to with our customer service. We try to return the money with the same payment method that was used to pay for the order, if its not possible we make a wiretransfer. You can also request a gift card if you are making a new order to speed up the process.

We also accept returns after 14 days upto 50days, but we refund them with a giftcard to our shop so you can replace them with any products we sell. Please contact our customer service for details.

After we receive the merchandise and verify its re-sellable condition, we will refund the money or give you a giftcard. Depending on the item this will take 1-3 days after we have received the item. If there is a delay we will contact you.
Note! Every return made without notice via email will be charged with handling fee of 20€. Handling fee will be reduced from the total refund.

Damaged Shipment

In the rare occurrence that the shipment has been damaged, please take pictures and send those to our customer service [email protected] immediately and we will make sure we get you sorted and back to enjoying our hobby. Also notify the courier bringing you the shipment that it has been damaged.

Defective parts

If you feel that your product is defective please send us a email and we will let you know what to do next. Most items do not have a warranty as they will break in normal usage. For example if you hit something solid or take a larger tumble. Properly used items should easily last 3-12 months and during this period we are able to replace broken items if they have a manufacturing or material fault. We have years of experience with different makes and they all have different warranty policies. We have chosen to work with brands that have a good understanding how to serve their customers and you can be assured that you will get the best customer experience possible with us.

We do not replace or exchange products that are not defective or broken by improper use or have not been maintained. But we do help and teach you how to do things properly so you do not break anything in the future, just email us and we will help you out. We are however unable to wrench for you, its part of the hobby so its important that you will learn that part also your self, we have great tools to sell you so just ask us what you need.
Note! Many manufacturers are strickt that electronics are not allowed  to be modified (connectors changed etc.) without disabling the warranty. Remember to check this from your products manual.

Don’t worry you are safe with us! Most of our customers feel that they get excellent service in the rare occurrence that they encounter a problem with the product they have bought.

And remember if you run in to a problem or you feel that there is a problem with arrived products do not hesitate to contact us. We are here to help and we do our best to sort it out as soon as possible.

What happens if EuroRC made a error in the shipment?

We ship a lot of orders each day and rarely there are errors. We do however try to minimize the effect on the customer. Please contact us immediately if we have made an error and we will make it right.

Address for returns

Always contact us before returning any product, we can not take responsibility for shipments that are sent without prior notice. Its very important that we can tell you how to mark the parcel so it will be processed in a timely fashion.

EuroRC Oy
Päiviöntie 8
12400 Tervakoski
Finland

[email protected]