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Dig deeper with our articles! - Hobby Letter #3/21

23.2.2021

Dig deeper with our articles!

Hello friends this is Heikki from EuroRC! Hope ya good and well! Today I want to show you what huge information package our crew has collected in to our webshop. When we started 10 years ago we were just a small racing focused spare part shop. Good times! As our business begun to grow it became clear that we need to share our knowledge as it would be useful for our customers. This way they also save our customer service from replying to every simple repeating question. We of course still happily do this but now we can direct them to corresponding article! So as the years passed by we started to have a little library of written simple articles of RC information. Let's take a fast look at them and maybe you'll find something useful or even inspirational.

Excuse me but do you have time to talk about Lithium battery storage voltages?

I know many you folks know this area well but this is something what just cannot be overlooked (or cooked!). We do not want you to burn down your house so please in name of every god out there read this. So much misunderstanding of these things can be found daily from Facebook and forums today! Read our brilliant article of LiPO safety and charging procedures here! Still running that "genuine" balancing charger you found online in sweet price? Please be noted that it may not be very accurate in it's work especially when it comes to balancing and discharge. Get a new charger and update your battery connectors too!

RC car bodies - what scale fits? What about all these different types? Help me!

Yes it can be confusing and it is not getting easier. Let's talk about scale first - most of the RC cars are sold under the umbrella of 1:10 scale. Basically this is not true very often and the actual scale can be anything around it. What to do then when I want to get a new body if I cant trust what the packaging says? You measure it by wheelbase and choose a fitting one from our shop! Pictured above we have 1:8 body and 1:10 body next to eachother. Quite a big difference no? This very detailed article about RC Car bodies gives you more insight of this area.

Can you hear the colours?

Clear body is not something to run. Painting can be pain sometimes but with few simple little tricks and taking some time you can get great results without any earlier experience. Please be patient! Paintwork should always be planned at least in some level and try to take it slow. Here is our excellent RC body painting article. You can also suit these guidelines to fit your needs. Always use quality masking tapes or liquid mask. I paint my lexan bodies inside with silver and final colour to outside of the body. Why? As a scale guy I want to keep it realistic and when the paint layer outside the shell scratches out it reveals the metallic silver color painted inside. Just like in real life!

From Basher to Racer

We will always be a shop for RC racers and we want you to try some competition too! Nothing beats the feeling when you are in the heat of the competition and about to take over your buddy and maybe you have too much speed but maaybe..! We want you to win and this is why we made a article out of that too. Well we cannot guarantee that you really win or anything but with us it surely is more reachable. After reading our From Backyard to Track article tune up your car, practice, tune up little more and practice practice practice! Small steps and dedication to the sport are the key. And practice! I encourage you to go to your local track and meet the other racers. This hobby is best enjoyed with other people so go and get in! They wont eat ya I promise.

There is also articles about tires, kit building, more driving tips, guide for soldering.. and if you have a idea of something that you think we should have a good article about please tell us. Click here and get educated!

And finally in our this weeks Members Rides we show you this mad yet extreme 6x6 monster basher made smashing two (!) Traxxas Maxx trucks together. This kind of insanity is what we wow for! Big up to our customer Vsevolod Skljarenko for this beastly beauty and thanks for sharing. Nothing can stop this truck I am sure!

Please send your trucks and maybe (big big maybe! :) I will pick it to next week Members Rides! Reply to this email directly or send them to [email protected]

Yours truly, Heikki from EuroRC

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All products listed as “in stock” are in our warehouse and ready to be shipped within the next day. Exceptions to this are pre-orders and possible, but unlikely, errors in stock numbers. All products include the  VAT according to the destination country.  Prices are subject to change without prior notice.

Customer service speed

We are answering emails everyday from the morning to the late evening, no matter if its Sunday or Christmas eve. We work in the EET time zone which is +2h from GMT. During the day our customer service is usually really fast and in the evening we are little slower due we have less people to answer questions. Easier things are usually handled within the hour and shipping related things we try to handle during the day so they can be shipped out the same day. Our goal is to answer all emails within 24h no matter how difficult the question is. The fastest way to get customer service is always to send us a email. Please include relevant pictures and a structured email with proper sentences so we can answer you faster. Take your time and read trough your email once before you send it to us.

Payment Methods and Shipment Information

We ship globally for example to Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania,Slovakia, Slovenia, Spain, Sweden and United Kingdom, Norway, Turkey, Switzerland). And many other countries, just go to the checkout and see if you can checkout. If not just let us know and we will quote you a price as we are able to ship to any country in the world.

We accept Paypal, credit card payments, Apple Pay and IBAN/BIC (SEPA) bank transfers.

Payment service

Our credit card and web bank services are delivered by Finnish Paytrail Oyj.

Paytrail Oyj, Business-id: 2122839-7

Innova 2
Lutakonaukio 7
40100 Jyväskylä
Finland
www.paytrail.com

We also have numerous local payment options available through our international payment service

Multisafepay

Kraanspoor 39
1033 SC Amsterdam
Postbus 37159
1030 AD Amsterdam
The Netherlands

P: +31 (0)20 8500 500
E: [email protected]

https://www.multisafepay.com/

Currency

All payments are made in Euros. You can however browse the shop in other currency but the price then is not final. You will see the final Euro price in your shopping basket when paying for the product. The price is shown in “5. Send Order” part of the checkout form.

VAT

Our shop automaticaly includes or excludes VAT percentage from the prices by the destination country. You can change the destination country from the checkout pages before you order.  All our customers will pay the same price no matter the included VAT percentage. Companies who are buying with VAT numbers can buy products with exluded VAT according to destination country. 

Shipping options

You can browse all our shipping options with out registering. Just add the products you are interested in and proceed to checkout page where you can see all the shipping options and estimated delivery times.

Basic tracked shipping starts from 6,90€ (GLS road freight) in European Union countries.

Estimate Shipping times with GLS.

An international GLS parcel is delivered to neighbouring states of Finland like Sweden or the Baltic countries in a standard delivery time of 24 to 72 hours. To more distant European countries the international parcel dispatch takes between three and six working days, to remote areas up to eight days. Rough estimate is 1 week from order to delivery.

Please note that GLS shipping time is calculated in working days (Monday to Friday) and excluding the day when parcel is shipped.
Note!
Here you can find estimated delivery times.
Note! Here you can find collected statistics about average delivery times.

Estimated shipping times by DHL and UPS

DHL Express and UPS Express are our fastest delivery options. Both options can reach almost anyplace in EU in 1 day, but some places take 2 days.
• Depending what kind of products you want to order the shop will let you choose from available shipping options.
• Both Options are also Door To Door Services. The Courier will deliver the parcel to your door. But they also have pickup points where they might drop your package off so you can pick it up when it suits you.

When you are checking out your order you can see a more precise estimate of each shipping option to your country.

Refund policy

We accept returns of new, unused merchandise within 14 days from the delivery. Please contact us at [email protected] to receive return information. The customer is responsible for any return costs unless otherwise agreed to with our customer service. We try to return the money with the same payment method that was used to pay for the order, if its not possible we make a wiretransfer. You can also request a gift card if you are making a new order to speed up the process.

We also accept returns after 14 days upto 50days, but we refund them with a giftcard to our shop so you can replace them with any products we sell. Please contact our customer service for details.

After we receive the merchandise and verify its re-sellable condition, we will refund the money or give you a giftcard. Depending on the item this will take 1-3 days after we have received the item. If there is a delay we will contact you.

Please note that all parcels that are returned to us because customer has not picked it up / accepted it or paid customs fees of it will processed. Handling and shipping costs will be reduced from the refunds.

Note! Every return made without notice via email will be charged with handling fee of 20€. Handling fee will be reduced from the total refund.

Damaged Shipment

In the rare occurrence that the shipment has been damaged, please take pictures and send those to our customer service [email protected] immediately and we will make sure we get you sorted and back to enjoying our hobby. Also notify the courier bringing you the shipment that it has been damaged.

Defective parts and Warranty Issues

If you feel that your product is defective please send us a email and we will let you know what to do next. Most items do not have a warranty as they will break in normal usage. For example if you hit something solid or take a larger tumble. Properly used items should easily last 3-12 months and during this period we are able to replace broken items if they have a manufacturing or material fault. We have years of experience with different makes and they all have different warranty policies. We have chosen to work with brands that have a good understanding how to serve their customers and you can be assured that you will get the best customer experience possible with us.

We do not replace or exchange products that are not defective or broken by improper use or have not been maintained. But we do help and teach you how to do things properly so you do not break anything in the future, just email us and we will help you out. We are however unable to wrench for you, its part of the hobby so its important that you will learn that part also your self, we have great tools to sell you so just ask us what you need.
Note! Many manufacturers are strickt that electronics are not allowed  to be modified (connectors changed etc.) without disabling the warranty. Remember to check this from your products manual.

Don’t worry you are safe with us! Most of our customers feel that they get excellent service in the rare occurrence that they encounter a problem with the product they have bought.

And remember if you run in to a problem or you feel that there is a problem with arrived products do not hesitate to contact us. We are here to help and we do our best to sort it out as soon as possible.

What happens if EuroRC made a error in the shipment?

We ship a lot of orders each day and rarely there are errors. We do however try to minimize the effect on the customer. Please contact us immediately if we have made an error and we will make it right.

Address for returns

Always contact us before returning any product, we can not take responsibility for shipments that are sent without prior notice. Its very important that we can tell you how to mark the parcel so it will be processed in a timely fashion.

EuroRC Oy
Päiviöntie 8
12400 Tervakoski
Finland

[email protected]

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