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EuroRC Hobby Letter #1 / 2021 - Our New Hobby Letter!

3.2.2021

Old Dogs, New Tricks!

Hello and happy new year! This is Heikki from EuroRC speaking and I have the honor to be the new editor for our refreshed weekly hobby letter. I am a scale guy by heart but I love all sides of the RC Car hobby. Since you are subscribing our letter (Big Up for that!) you probably can relate to the breath stopping feeling when you pull the trigger and let the dirt fly! This is always a very enjoyable moment for me and where the car goes.. well it does not really matter so much! Walk of Shame is the way I walk and I walk it with pride! Also crawlers and historical RC's will have a soft spot in my soul forever. My personal target for future is to know more of the competition side of RC and everything it has to give. Maybe I should build a fine buggy suitable for beginner like myself and learn really to drive and tune it like it should be. Any suggestions? What would be your pick of todays 4x4 comp level buggies? Whatever it will be I really want to get one of them and blast myself out of my personal hobby bubble! This is also a direction where I would like to push you Old Dogs a bit! I want you to learn some new tricks on RC wise. I know that you have all the basic gear there ready anyhow!

What I'm about to do here in EuroRC is to make this weekly letter little bigger than just another advertisement - I want to make this a real, interesting and useful RC hobby letter what has always something interesting to read - and for this I need you! This great hobby has much to offer and at end of the day it all comes down to peoples creativity and wrenching and driving skills. Without creativity or will of winning these fine gimmicks and trucks are.. just trucks and gimmicks! Especially I love to see what people are building and creating in their workbenches and therefore I invite - no, I challenge You to share your builds, shelf-queens, bashers, bodywork and racing photos with us! Please share them in our Facebook and maybe your photo or truck will be seen in our next newsletter! Let's share all this goodness and get inspired from each other! So be prepared, in future you will receive this weekly hobby-inspired letter and later every week we shoot you with the Storage Room report where you will find our latest add-ons to our ever growing private owned warehouse!

In this weeks Members Rides Highlight we have a solid Toyota Tacoma TRX4 build from Jaakko Halenius. He used new Metric Body from Pro-Line Racing and upgraded it with 3D printed parts especially made for this body from Knight Customs. Scale looks of this Tacoma with opening hood are just stunning and with Traxxas TRX4 platform there should be no problems on the performing side either! Excellent job! For me this is also showing what a huge leap RC bodies are taking with 3D printing. We are definitely going to see more bodies like this in future and most probably they wont be all just for crawers!

Anything new? Oh yes! The year has barely started and new trucks are already rolling in! This here is a new 2021 version of Team Corallys famous Kronos. If you ever have a opportunity to test this uncrowned king of bashers, please take it! We could use all the praises here but words just don't do the justice. Lets just say that it has too much power. Way way too much of the power! Not for beginners at all and even if you are familiar with bigger scale of bashers I would be careful. Like really careful! But if you think you can control these rigid yet maneuverable RC powerhouses you know where to get one! Do not forget to get oversized 6S batteries when you are there diving to the deep end already!

Talking about power.. You can have "power" and then you can have Power with modern days technology! There really is some difference between these two and it comes from sensor technology. Brushed motor with basic ESC will get you moving for sure! But when you want to have some real control of what is happening under the tires at that precise moment you need something like XeRun AXE with FOC (Field Oriented Control) from Hobbywing. Simply put, the FOC system notifies from drag or stall of the motor when more power should be needed and it is ready to give it too when the trigger is pressed. More accurate control and more realistic feel of the drive can be achieved this way. Reviews of this beautiful combo have been also very positive read!

We here at EuroRC really hope that you have been enjoying our new hobby letters. Keep up the good spirit and see you at our webshop!

Yours truly, Heikki from EuroRC

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All products listed as “in stock” are in our warehouse and ready to be shipped within the next day. Exceptions to this are pre-orders and possible, but unlikely, errors in stock numbers. All products include the Finnish VAT (24 %). Prices are subject to change without prior notice.

Customer service speed

We are answering emails everyday from the morning to the late evening, no matter if its Sunday or Christmas eve. We work in the EET time zone which is +2h from GMT. During the day our customer service is usually really fast and in the evening we are little slower due we have less people to answer questions. Easier things are usually handled within the hour and shipping related things we try to handle during the day so they can be shipped out the same day. Our goal is to answer all emails within 24h no matter how difficult the question is. The fastest way to get customer service is always to send us a email. Please include relevant pictures and a structured email with proper sentences so we can answer you faster. Take your time and read trough your email once before you send it to us.

Payment Methods and Shipment Information

We ship globally for example to Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania,Slovakia, Slovenia, Spain, Sweden and United Kingdom, Norway, Turkey, Switzerland). And many other countries, just go to the checkout and see if you can checkout. If not just let us know and we will quote you a price as we are able to ship to any country in the world.

We accept Paypal, credit card payments, BitCoin and IBAN/BIC (SEPA) bank transfers.

Currency

All payments are made in Euros. You can however browse the shop in other currency but the price then is not final. You will see the final Euro price in your shopping basket when paying for the product. The price is shown in “5. Send Order” part of the checkout form.

VAT

Our shop automaticaly includes or excludes VAT 24% from the prices by the destination country. You can change the destination from top of the homepage and Checkout pages before you order.

Estimate Shipping times with GLS.

An international GLS parcel is delivered to neighbouring states of Finland like Sweden or the Baltic countries in a standard delivery time of 24 to 72 hours. To more distant European countries the international parcel dispatch takes between three and six working days, to remote areas up to eight days. Rough estimate is 1 week from order to delivery.

Please note that GLS shipping time is calculated in working days (Monday to Friday) and excluding the day when parcel is shipped.
Note!
Here you can find estimated delivery times.
Note! Here you can find collected statistics about average delivery times.

Estimated shipping times by DHL and UPS

DHL Express and UPS Express are our fastest delivery options. Both options can reach almost anyplace in EU in 1 day, but some places take 2 days.
• Depending what kind of products you want to order the shop will let you choose from available shipping options.
• Both Options are also Door To Door Services. The Courier will deliver the parcel to your door. But they also have pickup points where they might drop your package off so you can pick it up when it suits you.

When you are checking out your order you can see a more precise estimate of each shipping option to your country.

Refund policy

We accept returns of new, unused merchandise within 14 days from the delivery. Please contact us at [email protected] to receive return information. The customer is responsible for any return costs unless otherwise agreed to with our customer service. We try to return the money with the same payment method that was used to pay for the order, if its not possible we make a wiretransfer. You can also request a gift card if you are making a new order to speed up the process.

We also accept returns after 14 days upto 50days, but we refund them with a giftcard to our shop so you can replace them with any products we sell. Please contact our customer service for details.

After we receive the merchandise and verify its re-sellable condition, we will refund the money or give you a giftcard. Depending on the item this will take 1-3 days after we have received the item. If there is a delay we will contact you.
Note! Every return made without notice via email will be charged with handling fee of 20€. Handling fee will be reduced from the total refund.

Damaged Shipment

In the rare occurrence that the shipment has been damaged, please take pictures and send those to our customer service [email protected] immediately and we will make sure we get you sorted and back to enjoying our hobby. Also notify the courier bringing you the shipment that it has been damaged.

Defective parts

If you feel that your product is defective please send us a email and we will let you know what to do next. Most items do not have a warranty as they will break in normal usage. For example if you hit something solid or take a larger tumble. Properly used items should easily last 3-12 months and during this period we are able to replace broken items if they have a manufacturing or material fault. We have years of experience with different makes and they all have different warranty policies. We have chosen to work with brands that have a good understanding how to serve their customers and you can be assured that you will get the best customer experience possible with us.

We do not replace or exchange products that are not defective or broken by improper use or have not been maintained. But we do help and teach you how to do things properly so you do not break anything in the future, just email us and we will help you out. We are however unable to wrench for you, its part of the hobby so its important that you will learn that part also your self, we have great tools to sell you so just ask us what you need.
Note! Many manufacturers are strickt that electronics are not allowed  to be modified (connectors changed etc.) without disabling the warranty. Remember to check this from your products manual.

Don’t worry you are safe with us! Most of our customers feel that they get excellent service in the rare occurrence that they encounter a problem with the product they have bought.

And remember if you run in to a problem or you feel that there is a problem with arrived products do not hesitate to contact us. We are here to help and we do our best to sort it out as soon as possible.

What happens if EuroRC made a error in the shipment?

We ship a lot of orders each day and rarely there are errors. We do however try to minimize the effect on the customer. Please contact us immediately if we have made an error and we will make it right.

Address for returns

Always contact us before returning any product, we can not take responsibility for shipments that are sent without prior notice. Its very important that we can tell you how to mark the parcel so it will be processed in a timely fashion.

EuroRC Oy
Päiviöntie 8
12400 Tervakoski
Finland

[email protected]