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10 Years of EuroRC

5.10.2020

EuroRC is already 10 years old. A lot has happened during those years.

First, I must thank each and every one of you. All our partners, our team drivers, our customers and friends. Without out you we would not be here today! I know it sounds cheesy and used, but it is the truth. And you all deserve our graditute! 

In this article we will focus mostly on my view of things and only scratching the surface by giving you guys some view on how we have grew as a company. I think I will have to do a totally different article about all the racing, friends and fun stuff later. :) 

Now.. Where to begin? 


I think we must start from Axel's fathers basement in Espoo. That would be the place where EuroRC was when I somehow ended up working here. The year was 2011. Axel and his friend Juha had founded EuroRC about 6 months earlier and they had been gathering some amount of stuff in the basement from Tekin, Gens Ace and TeamC mostly, but most of them were not even in the web shop yet. So my job was to get them all in the shop for people to buy them. I did that as a part time just to cover some of my racing budget. I was never good enough RC racer to get real sponsors so I had to work for my cars and gadgets. :) 

It did not take long 'till Juha parted away from EuroRC and Axel took over the whole shop. That time I got involved more and we started to grow out from the small basement and started looking for the first real warehouse for EuroRC. In 2012 We found one from Tervakoski, near to where I lived. We also started to sell Yokomo at that time. 

Now we faced another problem. We needed someone to run the warehouse since me and Axel both had our own day jobs and we only did EuroRC as part time (mostly at nights). It took me a while, but I managed to talk my friend Timo to work for us in the warehouse and Timo has been working with us ever since. He used to manage just about everything that happened in the warehouse back then. Now he knows just about everything about anything and he uses his knowledge to solve our daily problems with deliveries and warranty issues etc. He's gold. :) 

We grew out from our first warehouse in just 1 year and found a bigger place just across the yard and moved there in 2013. Now we had room to grow and we could start growing our shop a lot faster. In that point we also got Xray/Hudy distribution that really opened a lot of doors for us. 

We grew and stayed in that warehouse for nearly 3 years. I also became a partner in the company at that time and started to act as a CEO. In 2016 we were in front of a new era again. We had grew so big that Timo could not handle the warehouse all by himself anymore and we had to figure out how to continue. We did not want to stop growing so we started to look for some other option than just hiring more people. (It is not cheap to have workers in Finland and you need to be pretty big before you can actually grow while hiring more staff).

In 2016 we moved our warehouse to Vantaa, where it was handled by another company. And I got myself and Timo an office from Tervakoski, where we handled all the daily actions while Axel kept handling business development and another company took care of our daily operations at warehouse. At that time I also took a big leap and left my job at the military and started doing EuroRC as a fulltime job. 

This was a big move and we started to grow very rapidly again, almost doubling our sales in a year. We felt good and now we could pay salaries for 2 workers. Me and Timo. Our goal was to grow enough to be able to get back in our own warehouse and have office under the same roof. I think we got really lucky that year, since one of our competitors here in Finalnd went out of business and we managed to buy their old stock. But what was even more gold, was their old worker Pete, who we hired instantly to be our customer servicer.  We also got a third owner for EuroRC when Nicolas joined us and brought a lot of knowledge on ecommerce and advertising with him. 

In 2017 we found our current warehouse with office space from Tervakoski. Now we started to feel like a real company and we hired my wife Heidi as our warehouse manager and moved our warehouse back from Vantaa to Tervakoski.  Soon Kenneth joined us for a year and helped us out a lot with getting a good footstep for us in Sweden also.

Fast forwarding to this day, We now employ 6 people fulltime here in our warehouse and office plus 2 part time helpers and Axel and Nicolas doing us marketing and development stuff part time. It is starting to get crowded here and we are already looking for a bigger space, once again. Hopefully the next one will be the one we don't need to move away from anymore. :) 
 
-Niko, CEO

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All products listed as “in stock” are in our warehouse and ready to be shipped within the next day. Exceptions to this are pre-orders and possible, but unlikely, errors in stock numbers. All products include the Finnish VAT (24 %). Prices are subject to change without prior notice.

Customer service speed

We are answering emails everyday from the morning to the late evening, no matter if its Sunday or Christmas eve. We work in the EET time zone which is +2h from GMT. During the day our customer service is usually really fast and in the evening we are little slower due we have less people to answer questions. Easier things are usually handled within the hour and shipping related things we try to handle during the day so they can be shipped out the same day. Our goal is to answer all emails within 24h no matter how difficult the question is. The fastest way to get customer service is always to send us a email. Please include relevant pictures and a structured email with proper sentences so we can answer you faster. Take your time and read trough your email once before you send it to us.

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We ship globally for example to Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania,Slovakia, Slovenia, Spain, Sweden and United Kingdom, Norway, Turkey, Switzerland). And many other countries, just go to the checkout and see if you can checkout. If not just let us know and we will quote you a price as we are able to ship to any country in the world.

We accept Paypal, credit card payments, BitCoin and IBAN/BIC (SEPA) bank transfers.

Currency

All payments are made in Euros. You can however browse the shop in other currency but the price then is not final. You will see the final Euro price in your shopping basket when paying for the product. The price is shown in “5. Send Order” part of the checkout form.

VAT

Our shop automaticaly includes or excludes VAT 24% from the prices by the destination country. You can change the destination from top of the homepage and Checkout pages before you order.

Estimate Shipping times with GLS.

An international GLS parcel is delivered to neighbouring states of Finland like Sweden or the Baltic countries in a standard delivery time of 24 to 72 hours. To more distant European countries the international parcel dispatch takes between three and six working days, to remote areas up to eight days. Rough estimate is 1 week from order to delivery.

Please note that GLS shipping time is calculated in working days (Monday to Friday) and excluding the day when parcel is shipped.
Note!
Here you can find estimated delivery times.
Note! Here you can find collected statistics about average delivery times.

Estimated shipping times by DHL and UPS

DHL Express and UPS Express are our fastest delivery options. Both options can reach almost anyplace in EU in 1 day, but some places take 2 days.
• Depending what kind of products you want to order the shop will let you choose from available shipping options.
• Both Options are also Door To Door Services. The Courier will deliver the parcel to your door. But they also have pickup points where they might drop your package off so you can pick it up when it suits you.

When you are checking out your order you can see a more precise estimate of each shipping option to your country.

Refund policy

We accept returns of new, unused merchandise within 14 days from the delivery. Please contact us at [email protected] to receive return information. The customer is responsible for any return costs unless otherwise agreed to with our customer service. We try to return the money with the same payment method that was used to pay for the order, if its not possible we make a wiretransfer. You can also request a gift card if you are making a new order to speed up the process.

We also accept returns after 14 days upto 50days, but we refund them with a giftcard to our shop so you can replace them with any products we sell. Please contact our customer service for details.

After we receive the merchandise and verify its re-sellable condition, we will refund the money or give you a giftcard. Depending on the item this will take 1-3 days after we have received the item. If there is a delay we will contact you.
Note! Every return made without notice via email will be charged with handling fee of 20€. Handling fee will be reduced from the total refund.

Damaged Shipment

In the rare occurrence that the shipment has been damaged, please take pictures and send those to our customer service [email protected] immediately and we will make sure we get you sorted and back to enjoying our hobby. Also notify the courier bringing you the shipment that it has been damaged.

Defective parts

If you feel that your product is defective please send us a email and we will let you know what to do next. Most items do not have a warranty as they will break in normal usage. For example if you hit something solid or take a larger tumble. Properly used items should easily last 3-12 months and during this period we are able to replace broken items if they have a manufacturing or material fault. We have years of experience with different makes and they all have different warranty policies. We have chosen to work with brands that have a good understanding how to serve their customers and you can be assured that you will get the best customer experience possible with us.

We do not replace or exchange products that are not defective or broken by improper use or have not been maintained. But we do help and teach you how to do things properly so you do not break anything in the future, just email us and we will help you out. We are however unable to wrench for you, its part of the hobby so its important that you will learn that part also your self, we have great tools to sell you so just ask us what you need.
Note! Many manufacturers are strickt that electronics are not allowed  to be modified (connectors changed etc.) without disabling the warranty. Remember to check this from your products manual.

Don’t worry you are safe with us! Most of our customers feel that they get excellent service in the rare occurrence that they encounter a problem with the product they have bought.

And remember if you run in to a problem or you feel that there is a problem with arrived products do not hesitate to contact us. We are here to help and we do our best to sort it out as soon as possible.

What happens if EuroRC made a error in the shipment?

We ship a lot of orders each day and rarely there are errors. We do however try to minimize the effect on the customer. Please contact us immediately if we have made an error and we will make it right.

Address for returns

Always contact us before returning any product, we can not take responsibility for shipments that are sent without prior notice. Its very important that we can tell you how to mark the parcel so it will be processed in a timely fashion.

EuroRC Oy
Päiviöntie 8
12400 Tervakoski
Finland

[email protected]