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Info: Orders, Shipments and Coronavirus *5.5*

18.4.2020

Information about how Coronavirus affects on shipments.

Coronavirus is affecting countries all over the world and of course it has also affected shippping of products and freight. To this article we gather information how and if the Coronavirus affects our company and our shipments.

Our Warehouse

We have 2 employees working at our warehouse and couple people in "reserve" to ensure that our warehouse keeps running normally during this epidemic. We have taken all the necessary precautions needed to ensure that our warehouse stays clean and workers safe from the virus. We keep our desks clean and make sure that our employees have good hand hygiene needed to ensure safe working enviroment.

Shipments

Strict border rules of course have affected on some freight movement but the good news is that basically all couriers deliver shipments mostly in normal timeframe. We use several couriers for deliveries and all of them ensure that deliveries are made as normal as possible.

Please note. To ensure your shipment reaches you as easy and fast as possible. It is now very important that you will double check your address and other contact information (phone number and email) that they are correct and the delivery address is somewhere you know 100% that someone is there to receive the parcel.

If you are in a hurry please choose DHL or UPS for fast delivery

Listed below our couriers current status for delivering shipments.

Finnish Post:

Works basically normal at this point. Delivered Express parcel are not signed, courier signs the parcel for you. Depending on location some delays may occur.

GLS Business Parcel

*Update 5.5* GLS has announced that there is no areas inside Europe where deliveries are not possible.

GLS has promised to deliver parcels normally (except areas which are completely shut). Couriers do not ask you to sign the parcel on delivery. GLS operates on roads by trucks, so there may or will be small delays when/if there is heavy traffic on country borders. At this point freight moves freely despite the Coronavirus.

Short: GLS delivers parcels mostly normal but count extra days for delivery.

GLS Info about Coronavirus

DHL Express

*Update 5.5* DHL works mostly normally. Some adjustments on delivery time may occur

DHL works basically normal at this point. DHL uses their own freight planes so passenger flight cancellations does not affect on DHL. In some areas of course may be delays if couriers can't move freely but in most cases DHL operates normally. Couriers do not ask you to sign the parcel during delivery.

Short: DHL works in most areas normally. We suggest to prepare for 1-2 delays on shipping.

DHL Covid-19 info can be found here

UPS Express

*Update 5.5* Deliveries are done. Some adjustments on delivery time may occur. Most pick up locations are closed

UPS retail points (shops, restaurants etc) have been closed in many locations. Express door to door (which we offer) still operates normal in areas which have not been closed locally. Basically if you live in area/city which is ruled to be in quarantine UPS can not deliver the parcel.

UPS uses different routes than DHL but it is ensured that parcels move fast and reliable. Couriers do not ask you to sign the parcel during delivery.

Short: UPS door to door deliveries work but pickup points are closed and no deliveries on some areas. We suggest to prepare for 1-5 day delays.

We do our best to keep this list updated but can't promise it to be fully correct.

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Terms and conditions

German
French
Spanish

All products listed as “in stock” are in our warehouse and ready to be shipped within the next day. Exceptions to this are pre-orders and possible, but unlikely, errors in stock numbers. All products include the Finnish VAT (24 %). Prices are subject to change without prior notice.

Customer service speed

We are answering emails everyday from the morning to the late evening, no matter if its Sunday or Christmas eve. We work in the EET time zone which is +2h from GMT. During the day our customer service is usually really fast and in the evening we are little slower due we have less people to answer questions. Easier things are usually handled within the hour and shipping related things we try to handle during the day so they can be shipped out the same day. Our goal is to answer all emails within 24h no matter how difficult the question is. The fastest way to get customer service is always to send us a email. Please include relevant pictures and a structured email with proper sentences so we can answer you faster. Take your time and read trough your email once before you send it to us.

Payment Methods and Shipment Information

We ship globally for example to Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania,Slovakia, Slovenia, Spain, Sweden and United Kingdom, Norway, Turkey, Switzerland). And many other countries, just go to the checkout and see if you can checkout. If not just let us know and we will quote you a price as we are able to ship to any country in the world.

We accept Paypal, credit card payments, BitCoin and IBAN/BIC (SEPA) bank transfers.

Currency

All payments are made in Euros. You can however browse the shop in other currency but the price then is not final. You will see the final Euro price in your shopping basket when paying for the product. The price is shown in “5. Send Order” part of the checkout form.

VAT

Our shop automaticaly includes or excludes VAT 24% from the prices by the destination country. You can change the destination from top of the homepage and Checkout pages before you order.

Estimate Shipping times with GLS.

An international GLS parcel is delivered to neighbouring states of Finland like Sweden or the Baltic countries in a standard delivery time of 24 to 72 hours. To more distant European countries the international parcel dispatch takes between three and six working days, to remote areas up to eight days. Rough estimate is 1 week from order to delivery.

Please note that GLS shipping time is calculated in working days (Monday to Friday) and excluding the day when parcel is shipped.
Note!
Here you can find estimated delivery times.
Note! Here you can find collected statistics about average delivery times.

Estimated shipping times by DHL and UPS

DHL Express and UPS Express are our fastest delivery options. Both options can reach almost anyplace in EU in 1 day, but some places take 2 days.
• Depending what kind of products you want to order the shop will let you choose from available shipping options.
• Both Options are also Door To Door Services. The Courier will deliver the parcel to your door. But they also have pickup points where they might drop your package off so you can pick it up when it suits you.

When you are checking out your order you can see a more precise estimate of each shipping option to your country.

Refund policy

We accept returns of new, unused merchandise within 14 days from the delivery. Please contact us at [email protected] to receive return information. The customer is responsible for any return costs unless otherwise agreed to with our customer service. We try to return the money with the same payment method that was used to pay for the order, if its not possible we make a wiretransfer. You can also request a gift card if you are making a new order to speed up the process.

We also accept returns after 14 days upto 50days, but we refund them with a giftcard to our shop so you can replace them with any products we sell. Please contact our customer service for details.

After we receive the merchandise and verify its re-sellable condition, we will refund the money or give you a giftcard. Depending on the item this will take 1-3 days after we have received the item. If there is a delay we will contact you.
Note! Every return made without notice via email will be charged with handling fee of 20€. Handling fee will be reduced from the total refund.

Damaged Shipment

In the rare occurrence that the shipment has been damaged, please take pictures and send those to our customer service [email protected] immediately and we will make sure we get you sorted and back to enjoying our hobby. Also notify the courier bringing you the shipment that it has been damaged.

Defective parts

If you feel that your product is defective please send us a email and we will let you know what to do next. Most items do not have a warranty as they will break in normal usage. For example if you hit something solid or take a larger tumble. Properly used items should easily last 3-12 months and during this period we are able to replace broken items if they have a manufacturing or material fault. We have years of experience with different makes and they all have different warranty policies. We have chosen to work with brands that have a good understanding how to serve their customers and you can be assured that you will get the best customer experience possible with us.

We do not replace or exchange products that are not defective or broken by improper use or have not been maintained. But we do help and teach you how to do things properly so you do not break anything in the future, just email us and we will help you out. We are however unable to wrench for you, its part of the hobby so its important that you will learn that part also your self, we have great tools to sell you so just ask us what you need.
Note! Many manufacturers are strickt that electronics are not allowed  to be modified (connectors changed etc.) without disabling the warranty. Remember to check this from your products manual.

Don’t worry you are safe with us! Most of our customers feel that they get excellent service in the rare occurrence that they encounter a problem with the product they have bought.

And remember if you run in to a problem or you feel that there is a problem with arrived products do not hesitate to contact us. We are here to help and we do our best to sort it out as soon as possible.

What happens if EuroRC made a error in the shipment?

We ship a lot of orders each day and rarely there are errors. We do however try to minimize the effect on the customer. Please contact us immediately if we have made an error and we will make it right.

Address for returns

Always contact us before returning any product, we can not take responsibility for shipments that are sent without prior notice. Its very important that we can tell you how to mark the parcel so it will be processed in a timely fashion.

EuroRC Oy
Päiviöntie 8
12400 Tervakoski
Finland

[email protected]