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Shipping to over 180 countries
Online since 2010
100% Satisfaction Guaranteed
TRX8915 TRX8917 TRX4859 TRX8910 TRX4859 TRX8918A TRX8931 TRX8910 TRX8912 TRX8915 TRX8913R TRX8915 TRX2581 TRX8919R TRX8928 TRX8920 TRX3475 TRX8924 TRX2587 TRX3465 TRX3646 TRX8923 TRX3236 TRX2090 TRX8922R TRX1926 TRX1726A TRX6533 TRX8925 TRX8945R TRX2587 TRX8945 TRX8945 TRX2553 TRX2551 TRX8923 TRX3236 TRX3229 TRX8935 TRX3937 TRX8933 TRX3937 TRX3937 TRX3937 TRX3938 TRX8916 TRX8944 TRX2535 TRX8999 TRX2583 TRX8941 TRX8920 TRX3937 TRX8916 TRX8926 TRX8941 TRX2583 TRX8999 TRX8926 TRX8940 TRX8940 TRX8940 TRX8940 TRX8940 TRX2583 TRX8956 TRX8956 TRX5099A TRX8940 TRX8940 TRX8998 TRX8970 TRX8971 TRX8973 TRX8447 TRX8957R TRX5120A TRX8940 TRX5101 TRX5120 TRX8920 TRX8978 TRX5180 TRX8926 TRX8998 TRX3937 TRX3937 TRX8938 TRX2580 TRX2582 TRX5118A TRX8947 TRX8946 TRX8947 TRX2579 TRX2584 TRX8954 TRX8981 TRX5120A TRX8982 TRX8981 TRX5101 TRX8978 TRX2553 TRX8922R TRX3937 TRX8946 TRX8938 TRX3937 TRX2584 TRX2589 TRX2596 TRX8961 TRX8921 TRX8964 TRX8962 TRX8965X TRX8964 TRX8966 TRX8962 TRX8963 TRX8964 TRX8962 TRX8946 TRX8946 TRX2728 TRX7020 TRX7020 TRX8946 TRX8946 TRX2584 TRX2579 TRX2728 TRX8947 TRX2586 TRX2579 TRX8937 TRX5099A TRX5120A TRX8997 TRX5145 TRX5145 TRX8997 TRX8937 TRX2583 TRX8932 TRX8932 TRX8961 TRX2582 TRX8993 TRX8945 TRX2587 TRX3937 TRX3937 TRX3937 TRX2579 TRX2597 TRX8955R TRX3937 TRX8922R TRX3937 TRX2596 TRX8999 TRX8940 TRX2583 TRX8941 TRX8927 TRX8916 TRX8929 TRX8927 TRX8940 TRX8929A TRX5101 TRX8956 TRX5099A TRX2579 TRX8999 TRX8944 TRX2535 TRX8940 TRX8934 TRX8941 TRX8936 TRX3937 TRX8940 TRX2583 TRX8987 TRX8939 TRX8939 TRX3937 TRX3937 TRX2582 TRX8961 TRX2596 TRX8961 TRX5120A TRX8962 TRX8956 TRX5099A TRX8447 TRX8976 TRX5119A TRX5119A TRX5119A TRX2595 TRX2595 TRX3933 TRX8957R TRX8976 TRX8981 TRX8982 TRX5120A TRX8981 TRX8977 TRX8977 TRX2553 TRX5106A TRX5120A TRX2582 TRX8996A TRX8970 TRX8974 TRX8971 TRX8973 TRX8996A TRX5145 TRX8927 TRX8916 TRX3937 TRX5145 TRX8996A TRX8952 TRX2587 TRX8987 TRX3463 TRX3475 TRX3463 TRX3462 TRX2551 TRX2550 TRX8960 TRX8960 TRX5180A TRX5180A TRX8985 TRX6481X TRX3461 TRX8960 TRX2551 TRX8928 TRX4955 TRX8928 TRX3937 TRX3646 TRX5106A TRX8988 TRX8981 TRX8989 TRX8982 TRX4955 TRX8989 TRX4955 TRX8981 TRX5120A TRX8954 TRX2551 TRX7739X TRX2577 TRX7739X TRX4955 TRX6465 TRX6448 TRX8986 TRX7739X TRX8489 TRX5452 TRX5452 TRX8953 TRX8993

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Terms and conditions

German
French
Spanish

All products listed as “in stock” are in our warehouse and ready to be shipped within the next day. Exceptions to this are pre-orders and possible, but unlikely, errors in stock numbers. All products include the  VAT according to the destination country.  Prices are subject to change without prior notice.

Customer service speed

We are answering emails everyday from the morning to the late evening, no matter if its Sunday or Christmas eve. We work in the EET time zone which is +2h from GMT. During the day our customer service is usually really fast and in the evening we are little slower due we have less people to answer questions. Easier things are usually handled within the hour and shipping related things we try to handle during the day so they can be shipped out the same day. Our goal is to answer all emails within 24h no matter how difficult the question is. The fastest way to get customer service is always to send us a email. Please include relevant pictures and a structured email with proper sentences so we can answer you faster. Take your time and read trough your email once before you send it to us.

Payment Methods and Shipment Information

We ship globally for example to Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania,Slovakia, Slovenia, Spain, Sweden and United Kingdom, Norway, Turkey, Switzerland). And many other countries, just go to the checkout and see if you can checkout. If not just let us know and we will quote you a price as we are able to ship to any country in the world.

We accept Paypal, credit card payments and IBAN/BIC (SEPA) bank transfers.

Payment service

Our credit card and web bank services are delivered by Finnish Paytrail Oyj.

Paytrail Oyj, Business-id: 2122839-7

Innova 2
Lutakonaukio 7
40100 Jyväskylä
Finland
www.paytrail.com

Currency

All payments are made in Euros. You can however browse the shop in other currency but the price then is not final. You will see the final Euro price in your shopping basket when paying for the product. The price is shown in “5. Send Order” part of the checkout form.

VAT

Our shop automaticaly includes or excludes VAT percentage from the prices by the destination country. You can change the destination country from the checkout pages before you order.  All our customers will pay the same price no matter the included VAT percentage. Companies who are buying with VAT numbers can buy products with exluded VAT according to destination country. 

Shipping options

You can browse all our shipping options with out registering. Just add the products you are interested in and proceed to checkout page where you can see all the shipping options and estimated delivery times.

Basic tracked shipping starts from 4,90€ (GLS road freight) in European Union countries.

Estimate Shipping times with GLS.

An international GLS parcel is delivered to neighbouring states of Finland like Sweden or the Baltic countries in a standard delivery time of 24 to 72 hours. To more distant European countries the international parcel dispatch takes between three and six working days, to remote areas up to eight days. Rough estimate is 1 week from order to delivery.

Please note that GLS shipping time is calculated in working days (Monday to Friday) and excluding the day when parcel is shipped.
Note!
Here you can find estimated delivery times.
Note! Here you can find collected statistics about average delivery times.

Estimated shipping times by DHL and UPS

DHL Express and UPS Express are our fastest delivery options. Both options can reach almost anyplace in EU in 1 day, but some places take 2 days.
• Depending what kind of products you want to order the shop will let you choose from available shipping options.
• Both Options are also Door To Door Services. The Courier will deliver the parcel to your door. But they also have pickup points where they might drop your package off so you can pick it up when it suits you.

When you are checking out your order you can see a more precise estimate of each shipping option to your country.

Refund policy

We accept returns of new, unused merchandise within 14 days from the delivery. Please contact us at [email protected] to receive return information. The customer is responsible for any return costs unless otherwise agreed to with our customer service. We try to return the money with the same payment method that was used to pay for the order, if its not possible we make a wiretransfer. You can also request a gift card if you are making a new order to speed up the process.

We also accept returns after 14 days upto 50days, but we refund them with a giftcard to our shop so you can replace them with any products we sell. Please contact our customer service for details.

After we receive the merchandise and verify its re-sellable condition, we will refund the money or give you a giftcard. Depending on the item this will take 1-3 days after we have received the item. If there is a delay we will contact you.

Please note that all parcels that are returned to us because customer has not picked it up / accepted it or paid customs fees of it will processed. Handling and shipping costs will be reduced from the refunds.

Note! Every return made without notice via email will be charged with handling fee of 20€. Handling fee will be reduced from the total refund.

Damaged Shipment

In the rare occurrence that the shipment has been damaged, please take pictures and send those to our customer service [email protected] immediately and we will make sure we get you sorted and back to enjoying our hobby. Also notify the courier bringing you the shipment that it has been damaged.

Defective parts and Warranty Issues

If you feel that your product is defective please send us a email and we will let you know what to do next. Most items do not have a warranty as they will break in normal usage. For example if you hit something solid or take a larger tumble. Properly used items should easily last 3-12 months and during this period we are able to replace broken items if they have a manufacturing or material fault. We have years of experience with different makes and they all have different warranty policies. We have chosen to work with brands that have a good understanding how to serve their customers and you can be assured that you will get the best customer experience possible with us.

We do not replace or exchange products that are not defective or broken by improper use or have not been maintained. But we do help and teach you how to do things properly so you do not break anything in the future, just email us and we will help you out. We are however unable to wrench for you, its part of the hobby so its important that you will learn that part also your self, we have great tools to sell you so just ask us what you need.
Note! Many manufacturers are strickt that electronics are not allowed  to be modified (connectors changed etc.) without disabling the warranty. Remember to check this from your products manual.

Don’t worry you are safe with us! Most of our customers feel that they get excellent service in the rare occurrence that they encounter a problem with the product they have bought.

And remember if you run in to a problem or you feel that there is a problem with arrived products do not hesitate to contact us. We are here to help and we do our best to sort it out as soon as possible.

What happens if EuroRC made a error in the shipment?

We ship a lot of orders each day and rarely there are errors. We do however try to minimize the effect on the customer. Please contact us immediately if we have made an error and we will make it right.

Address for returns

Always contact us before returning any product, we can not take responsibility for shipments that are sent without prior notice. Its very important that we can tell you how to mark the parcel so it will be processed in a timely fashion.

EuroRC Oy
Päiviöntie 8
12400 Tervakoski
Finland

[email protected]

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